Please follow the below steps:

1.Go to settings. Select the Application manager, where you can see all installed applications in your phone.

2.Select the freecharge App in that list .

3.You can see the Button named “Clear Cache” ,Click on the button .

After doing this application, cache memory will be deleted and try after few hours .

In case the issue still persists , Please give us the below information:

  • App version
  • Handset model name
  • Handset model number
  • Network 2G/ 3G
  • Direct contact number