Kindly don’t panic. This issue may occur because of the following reason:

  • Because the bank debits the amount from the customer and due to some reason is not able to update the payment platform immediately. In this case, it is advisable to wait for 24 hours in case the fulfillment is after a day

  • Poor / Failed internet connectivity while transacting

FreeCharge does reconciliation with the banks and we would roll back the money back to your account in this scenario. Usually, this would take up to 5 business days for the money to get reflected in your account depending on the bank. But the request is made to concerned bank usually in a day’s time period.

If you still have queries or face any problem in this please write to us at