In such cases, we suggest you to follow these steps:
- Talk to the merchant directly and if you are able to find a resolution, nothing like it.
- We at FreeCharge account do provide you a platform to resolve the issue with the merchant. All you need to do is to raise a request at care@freecharge.com.
Just be assured, your money is safe with us and we'll do whatever it takes to help you get it back.