In-Store Payments FAQs

In-Store Payments FAQs

What is the #OnTheGo Pin?
The #OnTheGo Pin gives you the power to pay, well, On The Go. A four digit #OnTheGo Pin will flash in the "Pay to Merchant" section in your FreeCh...
Fri, 11 Dec, 2015 at 12:19 PM
How do I generate the #OnTheGo Pin?
Fortunately, you do not need to generate the #OnTheGo Pin. It is always accessible in your FreeCharge app. After your mobile number is entered in the POS ma...
Fri, 11 Dec, 2015 at 12:19 PM
Where can I use the #OnTheGo Pin?
You can use the #OnTheGo Pin at a host of offline outlets like restaurants, clothing stores and more.
Fri, 11 Dec, 2015 at 12:20 PM
How do I use the #OnTheGo Pin?
Using the #OnTheGo Pin is extremely easy. Here's what you need to do: - Enter your registered mobile number in the POS machine at the payments counter ...
Fri, 11 Dec, 2015 at 12:21 PM
What is the validity of #OnTheGo Pin?
The validity of #OnTheGo Pin is 3 minutes. 
Wed, 9 Dec, 2015 at 3:19 PM
Why am I receiving a verification code via SMS?
In case you have not upgraded to the latest FreeCharge app, you would not be able to view the #OnTheGo Pin. That is why we also send a one-time verification...
Fri, 11 Dec, 2015 at 12:21 PM
Which pin should I use, the one in the SMS or #OnTheGo Pin in the app?
You can use either of the two.
Wed, 9 Dec, 2015 at 3:20 PM
What happens if I enter incorrect #OnTheGo Pin?
In that case, try again with the same #OnTheGo Pin or use the one-time verification code in your SMS.
Fri, 11 Dec, 2015 at 12:22 PM
Why is my #OnTheGo Pin not being accepted?
The #OnTheGo Pin might not be getting accepted due to insufficient funds in your FreeCharge account. We request you to check the balance in your account. Y...
Fri, 11 Dec, 2015 at 12:22 PM
I do not have internet connection, can I still use the #OnTheGo Pin?
Yes, the #OnTheGo Pin will flash in the "Pay to Merchant" section of your FreeCharge app irrespective of internet connectivity in your phone. More...
Fri, 11 Dec, 2015 at 12:23 PM