Online Payment FAQs

Online Payment FAQs

How can I pay using FreeCharge account?
FreeCharge account makes payments amazingly easy. Just follow the steps given below. - On the payment page, click "Pay with FreeCharge". - Log i...
Fri, 25 Dec, 2015 at 12:05 PM
I don’t have a FreeCharge account, can I create one while making a payment?
Absolutely! During checkout, you can create your FreeCharge account and complete the transaction. Money in your FreeCharge account is 100% safe and can be u...
Fri, 25 Dec, 2015 at 12:06 PM
I already have a FreeCharge account, how can I pay?
We believe in making payments as effortless as possible. If you already have an account, just click "Pay with FreeCharge" on the payment page and ...
Fri, 25 Dec, 2015 at 12:06 PM
Will my cards be saved for future transactions?
Yes, details of any new card entered by you during checkout will get saved for future transactions. This will help you do away with the hassle of entering s...
Fri, 25 Dec, 2015 at 12:06 PM
What payment options do I get with FreeCharge account?
In addition to your available FreeCharge Balance, you get credit card/debit card and netbanking options with FreeCharge account.
Fri, 25 Dec, 2015 at 12:06 PM
What if my transaction fails mid-way?
In such a case, the amount will get reversed to the source account. If the payment was made using only FreeCharge Balance, then the amount will reflect in y...
Fri, 25 Dec, 2015 at 12:07 PM
My FreeCharge account has enough balance, can I still pay using my cards?
Yes, you can still pay using cards. But we encourage you to use FreeCharge Balance as it's more convenient and at the same time, you get incredible ben...
Fri, 25 Dec, 2015 at 12:09 PM
Where all can I use Freecharge Balance?
You can use FreeCharge Balance at a host of merchant websites. It can also be used at some physical stores.
Fri, 25 Dec, 2015 at 12:09 PM
How will I be notified for transactions and refunds?
We send an email and SMS alert for each transaction or refund to your registered mobile and email.
Fri, 25 Dec, 2015 at 12:09 PM
My FreeCharge Balance has been debited but the transaction has failed, what do I do?
In such case, you need to write or call the to merchant support to issue a refund. Please find the list of customer care numbers for some of our merchants b...
Wed, 25 Jan, 2017 at 6:56 PM