Online Payment FAQs

Online Payment FAQs

Where can I view transaction history of FreeCharge account?
Transaction history can be viewed at any time in your FreeCharge app.
Fri, 25 Dec, 2015 at 12:10 PM
What is the flow of transaction in case of partial payment?
FreeCharge wallet does not allow for splitting of single payment into multiple partial payments. For making the full payment against an order the user can p...
Mon, 30 Jul, 2018 at 12:42 PM
How long will it take for a refunded transaction to reach my account?
The time taken for refund depends on the instrument used for making the payment. In case you have paid using your FreeCharge Balance, the amount will show i...
Mon, 30 Jul, 2018 at 12:43 PM
Can customer download invoice? (Can customer see the order details placed at merchant?)
Download transaction invoice feature is not provided by FreeCharge Wallet as of now but will be available in future versions of the product. The customer ca...
Mon, 30 Jul, 2018 at 12:43 PM
Can a user add money in wallet during payment? (In case wallet balance is less than order amount.)
FreeCharge Wallet does not work on Add and Pay principle and the user does not need to top up the wallet to complete a transaction. The user can simply pay ...
Mon, 30 Jul, 2018 at 12:44 PM
How many transaction can i do per day/ per month ?
Freecharge Wallet does not enforce any constraints on the number of daily/monthly transactions that the user can make using the wallet.
Tue, 12 Jan, 2016 at 3:22 PM
Minimum transaction and maximum transaction amount ?
Since FreeCharge Wallet does not work on the Add and Pay Principle and instead works on the Passthrough Principle, there is no minimum or maximum transactio...
Mon, 30 Jul, 2018 at 12:44 PM
My money is debited from my Freecharge account, but the Merchant is saying that the payment failed. What should I do?
Just write to us at care@freecharge.com for any unresolved query or concern.
Fri, 20 Jan, 2017 at 7:57 PM