How do I close my FC+ account?
In order to close your FC+ account, simply drop a mail at FCplussupport@freecharge.com and we will revert as soon as possible.
Tue, 22 Mar, 2016 at 12:15 PM
Customer paid to my PayTag. His money got debited but I didn't receive the amount. What should I do ?
We request you to check your transaction history. In case you haven't received the amount to your wallet, just connect with us at FCplussupport@freecha...
Tue, 22 Mar, 2016 at 12:16 PM
How do I know if a FreeCharge user actually made a payment to my PayTag?
You will receive a chat notification. We will also send SMS and email alerts on every successful transaction.
Tue, 22 Mar, 2016 at 12:17 PM
Will my number be visible to everyone?
Yes, your number will be visible to all your FreeCharge customers.
Tue, 22 Mar, 2016 at 12:18 PM
How do I change my Password ?
To change the password you need to launch the account section. Select Change password to update/change the old password.
Tue, 22 Mar, 2016 at 12:18 PM
Switching to a new phone. Will I loose my details?
All your details will be intact. You can use the app in your new phone with the same login credentials. However your chat history will be deleted/inconsiste...
Tue, 22 Mar, 2016 at 12:19 PM
What is the min & max amount customer can transfer to my wallet?
Minimum transaction amount is Rs.10 & Maximum amount is 20,000 (In a month). To increase the transaction amount merchant requires to be KYC (provide all...
Mon, 27 Mar, 2017 at 6:10 PM
Can I sign in to multiple mobile phones?
Yes. Same account credentials can be used. Chat history would be inconsistent as it is saved on the phone. Transaction & settlement history would be sam...
Tue, 22 Mar, 2016 at 12:20 PM
What do I do to change my bank account ?
Write to FCplussupport@freecharge.com.
Tue, 22 Mar, 2016 at 12:21 PM
Need to change my address/Shop address. What do I do?
You would need to provide relevant POA (Proof of address).
Tue, 22 Mar, 2016 at 12:22 PM