Security

Why am I receiving the new device alert even if I have used the device before ?
We might send you an alert for a device that you've signed in from before. This can happen if you've recently deleted cookies, updated your brow...
Wed, 16 Nov, 2016 at 1:27 PM
When does one get these new device alerts ?
This alert can be sent in case you have signed in for the first time on a new computer, phone or browser, when you use your browser's incognito or pr...
Wed, 16 Nov, 2016 at 1:27 PM
My account was just locked because of a suspicious activity. What should I do ?
If you have received an email or sms from FreeCharge stating that your account has been locked because of security reasons , we strongly recommend that yo...
Wed, 16 Nov, 2016 at 1:28 PM
I am unable to access my account because of security reasons, what should I do ?
In such cases, please contact care@freecharge.com
Wed, 16 Nov, 2016 at 1:28 PM
How can I make my FreeCharge account more secure ?
You can follow these steps to improve the security of your account A. Choose a strong password and keep different passwords for different websites B. Never ...
Wed, 16 Nov, 2016 at 1:29 PM
I am receiving many alerts. What should I do ?
In  such a scenario, we recommend that you write to care@freecharge.com. We will help you resolve your issue.
Wed, 16 Nov, 2016 at 1:29 PM
I received an alert for a suspicious login to FreeCharge from a device which I don’t use. What should I do?
 If you are sure that your account has been accessed by a device unrecognized by you, we strongly recommend that you change your password. Changing passwo...
Wed, 16 Nov, 2016 at 1:30 PM