Wallet Insurance

What is Wallet insurance ?
Wallet insurance is a feature available for FreeCharge users which enables them to insure their wallet amount/balance. Loss of money due to any fraudulent t...
Thu, 22 Dec, 2016 at 10:16 AM
What is covered under this policy?
Loss of money due to fraudulent transaction from the Freecharge Wallet following a Mobile phone theft. The maximum loss covered is up to Rs. 20,000/-. This ...
Thu, 22 Dec, 2016 at 10:29 AM
What is the course of action when my mobile having the Freecharge wallet installed on it is stolen?
Step 1: User needs to report the same to FreeCharge via e-mail within 12 hours and Freecharge shall deactivate the Wallet within two (2) hours of such repor...
Thu, 22 Dec, 2016 at 10:36 AM
Is value of my Mobile also covered under this policy?
No. The insurance policy covers only the balance in the Freecharge Wallet linked to the stolen Mobile.
Thu, 22 Dec, 2016 at 10:37 AM
Whom should I contact for registering claim against this policy?
User has to approach Freecharge within 24 hours along with a copy of FIR, provided user has reported the incident to Freecharge within 12 hours.
Thu, 22 Dec, 2016 at 10:40 AM
If I am not able to intimate Freecharge within 12 hours of my mobile and mobile wallet theft, would I be still covered in this policy?
No. It is mandatory to intimate FreeCharge within 12 hours of the incident.
Thu, 22 Dec, 2016 at 10:42 AM
If I am not able to submit FIR for my lost mobile within 24 hours of mobile loss to Freecharge , would I be still covered in this policy ?
No
Thu, 22 Dec, 2016 at 10:43 AM
Would I be refunded entire balance on my free charge wallet in case of mobile theft with Freecharge balance?
Only money lost due to Fraudulent transactions from the Freecharge Wallet following a Mobile theft will be refunded. The maximum loss covered is up to Rs. 2...
Thu, 22 Dec, 2016 at 10:44 AM
What is the cover period for each customer in this policy?
Whilst existing customers will be covered without selection from the Policy Start date of master policy, new  users will be covered one month post activation...
Thu, 22 Dec, 2016 at 10:48 AM
Which insurance company is providing this policy?
Reliance General Insurance Company Ltd.
Thu, 22 Dec, 2016 at 11:43 AM