Why am I eligible for upgrade?
You are eligible for upgrade ,as your KYC is available with Axis Bank. FreeCharge Wallet is issued by Axis Bank and your existing KYC details can be used fo...
Tue, 25 Jun, 2019 at 9:41 AM
What is the process for upgrade?
For Customers who are eligible, PAN verification and OTP consent is required to upgrade the Wallet. You will receive an OTP from Axis Bank on your Axis Ba...
Tue, 25 Jun, 2019 at 9:42 AM
Am I required to upgrade my Freecharge Wallet to Full KYC?
As per RBI’s PPI Guidelines, a Minimum KYC Wallet is valid for 24 months from the date of Issuance. If you had signed up on FreeCharge before 1st March 2018...
Thu, 5 Sep, 2019 at 11:44 AM
What is Full KYC?
Full KYC involves submission of a valid Proof of Identity & Proof of Address with in-person verification. On successful completion, you will be offered ...
Tue, 25 Jun, 2019 at 9:44 AM
I want to know more on Minimum KYC and Full KYC Wallets.
Please refer to TnCs available on
Tue, 25 Jun, 2019 at 9:44 AM
Will I not be able to login and use FreeCharge?
KYC for FreeCharge Wallet has no impact on your FreeCharge Account/Login. You will be able to login to FreeCharge account and use all Payment methods on Fre...
Thu, 22 Aug, 2019 at 12:35 PM
I had shared my KYC details on FreeCharge App. Why am I being asked to submit or complete KYC again?
As per RBI guidelines, the KYC declared by you, is part of Min-KYC, which is valid only for 24 Months from the date of submission. However, if you were ...
Thu, 5 Sep, 2019 at 12:03 PM
I want to use FreeCharge Wallet. How can I complete KYC?
We are providing FULL KYC in two flows:  1. Some users who are Full KYC in Axis Bank, will have the option to mark themselves as Full KYC, by just enteri...
Thu, 22 Aug, 2019 at 12:42 PM
What are the documents required for Full KYC ?
For completing your Full KYC, you would require the following documents: Proof of Identification with Date of Birth Aadhaar Card,  Driving Licens...
Thu, 22 Aug, 2019 at 12:48 PM
What are the reasons for Full KYC failure and what can be done?
Full KYC failure may occur due to multiple reasons, like incorrect document submission or certain details mismatch. The reason of Failure would be mentione...
Thu, 22 Aug, 2019 at 12:55 PM