Hi, how can we help?
We've got your back. If your questions aren't addressed, contact us here and we will be happy to help
Account Limits
Account Limits
Is there a transaction limit I need to be aware of?
Yes, there is a monthly transaction limit of INR 5,000 per month on Wallet. You cannot load more money into the Wallet until the start of next month. However, you can still pay at Merchants using FreeCharge Gift Instruments, or through FreeCharge PG (CC / DC / Net Banking/UPI). C...
I am unable to add money into my wallet.
Following could be the reasons why you are not able to add money and are shown message on the app. Reasons could be one of the following.1. You may not have completed KYC required for adding money into Wallet. If this is the case, you will have to provide minimum details of the...
Is there an expiry date on the account?
As per recent RBI mandate a wallet account would be created after providing OVD id as KYC details and mobile number verification. This wallet has an expiry of 12 months. You can do eKYC for your account after or before this time period doing so you may use your wallet account for...
Are there any withdrawal limits?
As per new RBI guidelines, withdrawal to bank account and transfer to other FreeCharge account holders from your FreeCharge account is not allowed. Withdrawal to bank account and transfer to other FreeCharge account holders shall be available only for Full-KYC users. The same sha...
