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Account Related
Account Related
Will my account be associated with a email address or mobile number?
Email address and mobile number is a one-to-one mapping. You can login via either email or mobile number.
Can I update my registered mobile number on Freecharge?
Yes, now you can change your registered mobile number on Freecharge. To change your number, follow these simple steps - 1) Click on Account and select Edit Profile 2) Click on Update Personal Details 3) Click on the Change option available next to the current number 4) Read the n...
How can I check my account balance?
You can check account balance by signing into your FreeCharge account.
How do I change my password?
It's always safe to change your password from time to time. In order to change your password, login to your account, go to settings and click on "Change Password".
I have forgotten my password, how do I get a new one?
To set a new password, click on "Forgot Password" . Once you enter your credentials, a one-time Verification Code will be sent to your registered mobile number through which you'll be able to set a new password.
I lost my phone. How do I block my account?
Don't worry, your account will remain absolutely safe. Just write to us at care@freecharge.com and we will block your account immediately. In order to unblock an account, write to us again here and we will unblock it.
Can I update my registered email id on Freecharge?
Yes, now you can update your registered email id on Freecharge. This feature is available on our Android and iOS app. To change your email id, follow these simple steps - 1) Click on Account and select Edit Profile 2) Click on Update Personal Details 3) Click on the Update option...
Can I save cards in my account?
The details of your card are saved automatically after you do a transaction
