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Bus Ticket
Bus Ticket
Would I get a full refund?
Full refund happens only when there has been an error from our end in booking your ticket or if the operator cancels the bus. Please note that any cashback given would be adjusted with the refund amount.
I have cancelled my booking and when can I get the refund amount?
You would receive a refund confirmation email almost immediately after canceling your ticket. Refunds take 5-7 days depending on your bank and the card issued. Refunds to the Freecharge wallet take less than 24 hours. Please note that any cashback given would be adjusted with the...
I missed the bus, am I eligible for a refund?
In case you missed the bus, due to the operator's fault, we will provide a complete refund. You can raise a ticket inside the Freecharge My Transaction section and we will resolve this. However, if the bus is missed due to any other reasons, like arriving late or waiting at the w...
Can I partially cancel my ticket?
We currently do not allow partial cancellations on bus tickets.
How much refund will I get on cancelling the ticket?
Refunds are based on the operator, route and the time of cancellation. To know the exact amount, please check the confirmation mail sent by Freecharge. You will also know the refund amount before you cancel the ticket. Please note that refund amounts include any cashback given by...
Can I cancel my bus ticket?
Yes, you can find the option to cancel your ticket in the My Tickets section.
What happens if my bus gets cancelled?
In case the bus gets cancelled by the bus operator, we shall try to refund your complete amount within 24 hours. If you do not receive a confirmation of your refund within 24 hours, please create a ticket in the My Transactions section of the Freecharge app.
Till when can I buy a bus ticket on Freecharge?
We advise you to book at least two hours before scheduled departure. You will receive your boarding pass by email, SMS and you can also check inside our My Tickets section in the app.
What is your call center number?
You can call us at 04067651345 for any queries related to your bus journey including queries regarding the type of bus, type of seats, pick up points or to track your bus. In case of any queries related to your payment, cashback or cancellations, please raise a ticket inside the...
How do I avail an offer I saw on the Freecharge page?
Please check the terms of conditions of the offer and make sure you are eligible. We do not require any promo code to be applied to avail our offers. Simply make the purchase and the promo will be auto applied.
