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Bus Ticket
Bus Ticket
Can I partially cancel my ticket?
We currently do not allow partial cancellations on bus tickets.
What is your call center number?
You can call us at 04067651345 for any queries related to your bus journey including queries regarding the type of bus, type of seats, pick up points or to track your bus. In case of any queries related to your payment, cashback or cancellations, please raise a ticket inside the...
What identification should I carry with me?
Please carry a government issued ID and a copy of your ticket (SMS, Email or have the Freecharge app handy).
I have lost my ticket. What do I do?
You can use the following as your boarding pass: Confirmation SMS sent by Freecharge, Email sent by Freecharge, or a screenshot of your ticket from the My Tickets section in the Freecharge app.
I have cancelled my booking and when can I get the refund amount?
You would receive a refund confirmation email almost immediately after canceling your ticket. Refunds take 5-7 days depending on your bank and the card issued. Refunds to the Freecharge wallet take less than 24 hours. Please note that any cashback given would be adjusted with the...
How fast should I complete the online payment?
Payment for any booking, after selecting the seats has to be completed within 10 minutes. After 10 minutes, you will have to select the bus ticket again.
I have not received the tickets to my email id, what do I do?
If you did not receive an email after your confirmation of the booking, it is possible that your payment has failed. In this case the ticket would not be booked. Please check the My Transactions inside your app to check the status of your payment.
How do I avail an offer I saw on the Freecharge page?
Please check the terms of conditions of the offer and make sure you are eligible. We do not require any promo code to be applied to avail our offers. Simply make the purchase and the promo will be auto applied.
How much refund will I get on cancelling the ticket?
Refunds are based on the operator, route and the time of cancellation. To know the exact amount, please check the confirmation mail sent by Freecharge. You will also know the refund amount before you cancel the ticket. Please note that refund amounts include any cashback given by...
Would I get a full refund?
Full refund happens only when there has been an error from our end in booking your ticket or if the operator cancels the bus. Please note that any cashback given would be adjusted with the refund amount.
