You can avoid paying convenience fee by opting to pay through UPI.
A nominal fee charged for payment through credit card and Netbanking to cover the cost of processing payments.
Convenience fee is currently applicable only on electricity bill payments. Freecharge may apply convenience fee for other services in future.
If part of the payment is made through wallet and remaining amount through credit card or Netbanking, convenience fee will be charged only on the amount paid through credit card or Netbanking,
Convenience fee is a small percentage of the transaction amount. Therefore, fee may change depending on bill amount.
Convenience fee and tax description will be part of the payment invoice.
For certain payment modes, we have to pay high charges for processing. We are charging convenience fee to cover the cost of processing high value payments. Pay through UPI to avoid convenience fee.
In case of transaction failure, the entire amount including convenience fee will be credited to your account.
In case of refund for partial wallet payment, amount deducted from wallet will be credited back to wallet balance while the remaining amount along with convenience fee will be refunded to the source account used for payment.
Convenience fee is not applicable for bill payments through wallet.