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Convenience fee
Convenience fee
What is a Convenience fee?
A nominal fee is charged for payment through credit card, debit card and Netbanking to cover the cost of processing payments.
For which all Freecharge services, this fee is applicable?
Convenience fee is currently applicable on DTH recharge, Fastag Recharge, Electricity, Mobile Postpaid, Landline, Broadband, Gas, Water bill payments, Loan Repayments, Municipal Tax, and Credit Card Bill Payments.
Will it be the part of the invoice?
Convenience fee and tax description will be part of the payment invoice.
Is the convenience fee refundable if my payment fails?
In case of transaction failure, the entire amount including convenience fee will be credited to your account.
Is convenience fees applicable on wallet payments as well?
Convenience fee is not applicable for bill payments through wallet.
Is this a fixed amount or a variable amount?
Convenience fee is a small percentage of the transaction amount. Therefore, fee may change depending on bill amount.
What will happen in case I did partial payments?
If part of the payment is made through wallet and remaining amount through credit card or Netbanking, convenience fee will be charged only on the amount paid through credit card or Netbanking,
What will happen to the refund, if partial payment is done through wallet?
In case of refund for partial wallet payment, amount deducted from wallet will be credited back to wallet balance while the remaining amount along with convenience fee will be refunded to the source account used for payment.
Is there any way I can skip this fee?
You can avoid paying convenience fees by opting to pay through UPI, Freecharge Wallet or Freecharge Pay Later
Why is Freecharge charging the Convenience fee, it was not there earlier?
For certain payment modes, we have to pay high charges for processing. We are charging convenience fee to cover the cost of processing high value payments. Pay through UPI to avoid convenience fee.
