Hi, how can we help?
We've got your back. If your questions aren't addressed, contact us here and we will be happy to help
Credit Card Bill Payment
Credit Card Bill Payment
Why is my credit card bill payment pending?
In rare cases, due to technical issues, your credit card bill payment may take longer than usual to be completed. It means that we are waiting for a payment confirmation from the bank. In such cases, you should wait for a few hours and check the My Transactions screen to know th...
Why is my credit card bill payment not reflecting in my credit card account, even though it is shown as successful on Freecharge?
In rare situations, the credit card bill payment (although successful) doesn't reflect in the unbilled credit card statement on time. We request you to reach out to your credit card issuing bank after waiting for at least 2 business days.
When will I be charged a convenience fee?
You may have to pay a convenience fee while making credit card bill payment through payment methods such as Debit Card and Netbanking. The same will be notified on the payment page while completing the payment.
How do I know the credit card bill payment was successful?
You'll get an email after the credit card bill payment is successful. You can also check the status of credit card bill payment on 'My Transactions' page.
Can I make partial or excess payment for my credit card?
Yes, you can make partial as well as excess payment for your credit card bill. Although not paying the due-amount in full before the last date of payment may attract late fees and rolling credit charges.
What if I have an issue with my credit card bill payment?
If you're facing any credit card bill payment related issue, raise a ticket from "Help and Support" section of "My Account". This will help us assist you better.
Is the convenience fee refundable if my bill payment fails?
Yes, the convenience fee will be refunded to you along with the bill amount paid by you in case the transaction is not successful.
Will I be charged late payment fees if I make credit card bill payment on the last date for payment?
This depends on credit card issuing bank. If you are paying credit card bill on the last date, some banks may reflect the payment on the same day while some may not and late fees may be charged by the bank. Hence, as a good practice the credit card bills must be paid at least 4 b...
How long does it take to credit the amount in my card?
It typically takes 2 business days for the credit card bill payment to get credited in your credit card. We therefore advise you to make your credit card bill payment at least 4 business days before the last date for payment.
Can I cancel my credit card bill payment once paid?
No, it's not possible to cancel the transaction once the bill payments is successful. In case, incorrect card details have been entered and the transaction fails, the amount will be refunded to the original mode of payment. Please double check the card details before making the...
