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Customer Support
Customer Support
How do I raise a query?
Write to us at care@freecharge.com and we will get back to you as quickly as possible.You may also refer to the "Need Help" section under "My Transactions" for detailed information and getting connected to us.
I am not happy with the product or service I received from a merchant. How can I get my money back?
In such cases, we suggest you to follow these steps:- Talk to the merchant directly and if you are able to find a resolution, nothing like it.- We at FreeCharge account do provide you a platform to resolve the issue with the merchant. All you need to do is to raise a request at c...
I cancelled my order or returned my order. How do I get the refund amount?
If payment was made using FreeCharge wallet, we will refund the amount to the same. In case you made the payment using debit/credit card, net banking or UPI, we will refund the money to the source account.
