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My DTH recharge failed but payment was successful, why so? When will I receive a refund?

If the details you entered for your DTH account are valid, the recharge will be successful. In cases of incorrect details or technical failure, the payment goes through but recharges fail at the service provider’s end.

Recharges done using Freecharge wallet will be refunded within 24 hours for such failed transactions.

For other payment methods, the refund will be processed in 5-7 business days, depending upon your bank's policy. Your bank usually sends you an SMS once the refund is successfully credited.

Important: If you have received any cashback for the DTH recharge, the cashbank amount will be deducted from the refund amount.

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