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Why is my DTH service not activated even after successful recharge on Freecharge?

If you see that your DTH service is not activated or the recharge benefits are not applied even after your recharge is marked as succesful on Freecharge, please note the below:

- Activation may take up to 20 minutes after the recharge is completed. We request you to wait for 20 minutes and check again.

- The DTH card must be inserted properly in the set-top box.

- The TV and set-top box must be switched on at the time of recharge.

Please remove the DTH card and insert it again, and switch the TV and set-top box off and on again. 

In case you still don't receive the recharge benefits, you can contact your DTH provider for support.

Last Updated: May 21, 2022

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