Hi, how can we help?
We've got your back. If your questions aren't addressed, contact us here and we will be happy to help
Freecharge Balance
Freecharge Balance
Will amount paid against Special Deals be refunded to my Balance?
Special deals are offers for which you get codes in your inbox if your recharge is successful. If you've selected a special deal and your recharge fails, you won't get the code and your entire amount for that transaction will be refunded to your Balance.
Will the amount paid against merchant Coupons be refunded to my Balance as well?
Good news! If you've selected coupons and your payment goes through but recharge fails, we'll refund the amount you paid for the coupons on that particular transaction to your Balance.
How is Freecharge Balance a better payment option compared to Debit Card, Credit Card, Net banking, etc.?
It is, and we'll tell you why. Balance saves you valuable time! You don't have to enter your card or banking details and remember all those passwords every time you recharge. Just utilize what you've already saved as Balance from the payments made earlier. That's not all, it's 10...
How do I see my Balance?
You can check your Balance under the account section once you log in to the FreeCharge apps / website. Our merchant partners follow similar UI consistency in showing you the balance.
How does money appear in my Balance?
The option to pay using Balance will be shown to you automatically on the payment page if you have any credits in your account. You can then choose to pay using Balance or use other payment options as you wish.You can check your account balance in the account section once you log...
Does money in Balance expire?
Yes. Promotional money that is given as cashback may have an expiry date attached to it. We always make sure that we use whatever balance is set to expire first such that you don't have any unexpected surprises. Secondly, if you forget to use the money, we shall send a reminder w...
What is Balance?
Freecharge balance is the virtual money, that helps you to do the fastest and hassle-free payments on Freecharge, and all our merchant partners. Freecharge Balance Account (PPI) is issued by Axis Bank Limited. Using Freecharge balance, all payments can be made without entering an...
