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Freecharge Balance
Freecharge Balance
Does money in Balance expire?
Yes. Promotional money that is given as cashback may have an expiry date attached to it. We always make sure that we use whatever balance is set to expire first such that you don't have any unexpected surprises. Secondly, if you forget to use the money, we shall send a reminder w...
How long does it take for my money to reflect in Balance?
Your money against an unsuccessful recharge will reflect in the Balance within a few minutes. This is because we try to intelligently reach the biller for making sure that your transaction succeeds. We refund the amount only as a last resort. However, any deposit made to your Ba...
What is Balance?
Freecharge balance is the virtual money, that helps you to do the fastest and hassle-free payments on Freecharge, and all our merchant partners. Freecharge Balance Account (PPI) is issued by Axis Bank Limited. Using Freecharge balance, all payments can be made without entering an...
What can I use my Balance for?
You can use it for any transaction on FreeCharge and all our merchant partners without any restrictions.
How is Freecharge Balance a better payment option compared to Debit Card, Credit Card, Net banking, etc.?
It is, and we'll tell you why. Balance saves you valuable time! You don't have to enter your card or banking details and remember all those passwords every time you recharge. Just utilize what you've already saved as Balance from the payments made earlier. That's not all, it's 10...
Can I get my money transferred from Balance to my bank account?
As per new RBI guidelines, withdrawal to bank account and transfer to other Freecharge account holders from your Freecharge account is not allowed. Withdrawal to bank account and transfer to other FreeCharge account holders shall be available only for Full-KYC users. The same sha...
My money is not reflecting in my Balance; however it has been deducted from my bank account.
In some rare cases, it takes your bank's online system longer than usual to respond. But you needn't worry, your money is safe and will be reflected in your Balance if the payment was successful. However, if the payment itself has failed, we reverse it immediately. Some banks may...
How do I know if the amount available in my Balance is sufficient for a transaction?
Check the funds available in your Balance first. You can use it to pay for a transaction where the amount payable is less than or equal to your Balance. In case your total payable amount is more than the amount available in Balance, you can pay partially using Balance and the...
How do I see my Balance?
You can check your Balance under the account section once you log in to the FreeCharge apps / website. Our merchant partners follow similar UI consistency in showing you the balance.
Can I add cash to my Balance?
Great question. The answer is yes! To top-up your Balance, just go to the my account section, add the desired amount and proceed like you would for any other transaction. It's just as simple as that!
