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Freecharge Balance FAQs
Freecharge Balance FAQs
Will the amount paid against merchant Coupons be refunded to my Balance as well?
Good news! If you've selected coupons and your payment goes through but recharge fails, we'll refund the amount you paid for the coupons on that particular transaction to your Balance.
Will amount paid against Special Deals be refunded to my Balance?
Special deals are offers for which you get codes in your inbox if your recharge is successful. If you've selected a special deal and your recharge fails, you won't get the code and your entire amount for that transaction will be refunded to your Balance.
Can I add cash to my Balance?
Great question. The answer is yes! To top-up your Balance, just go to the my account section, add the desired amount and proceed like you would for any other transaction. It's just as simple as that!
My money is not reflecting in my Balance; however it has been deducted from my bank account.
In some rare cases, it takes your bank's online system longer than usual to respond. But you needn't worry, your money is safe and will be reflected in your Balance if the payment was successful. However, if the payment itself has failed, we reverse it immediately. Some banks may...
Can I get my money transferred from Balance to my bank account?
As per new RBI guidelines, withdrawal to bank account and transfer to other Freecharge account holders from your Freecharge account is not allowed. Withdrawal to bank account and transfer to other FreeCharge account holders shall be available only for Full-KYC users. The same sha...
How long does it take for my money to reflect in Balance?
Your money against an unsuccessful recharge will reflect in the Balance within a few minutes. This is because we try to intelligently reach the biller for making sure that your transaction succeeds. We refund the amount only as a last resort. However, any deposit made to your Ba...
Does money in Balance expire?
Yes. Promotional money that is given as cashback may have an expiry date attached to it. We always make sure that we use whatever balance is set to expire first such that you don't have any unexpected surprises. Secondly, if you forget to use the money, we shall send a reminder w...
How is Freecharge Balance a better payment option compared to Debit Card, Credit Card, Net banking, etc.?
It is, and we'll tell you why. Balance saves you valuable time! You don't have to enter your card or banking details and remember all those passwords every time you recharge. Just utilize what you've already saved as Balance from the payments made earlier. That's not all, it's 10...
How do I see my Balance?
You can check your Balance under the account section once you log in to the FreeCharge apps / website. Our merchant partners follow similar UI consistency in showing you the balance.
How do I pay for my next transaction using Balance?
Just login and proceed with your transaction. You will see Pay using Balance listed as a payment option which will be automatically selected, along with the others. You can continue to pay using the Balance. If you have lesser Balance than what is needed to pay for the transactio...
