Hi, how can we help?

Yes. Promotional money that is given as cashback may have an expiry date attached to it. We always make sure that we use whatever balance is set to expire first such that you don't have any unexpected surprises. Secondly, if you forget to use the money, we shall send a reminder well in time such that you are always well informed. Having said this, if you face any issues, please reach out to us at care@freecharge.com and we promise a swift response.