Hi, how can we help?

We've got your back. If your questions aren't addressed, contact us here and we will be happy to help

My money is not reflecting in my Balance; however it has been deducted from my bank account.

In some rare cases, it takes your bank's online system longer than usual to respond. But you needn't worry, your money is safe and will be reflected in your Balance if the payment was successful. However, if the payment itself has failed, we reverse it immediately. Some banks may take upto 5-7 business days to reflect this money into your account. In case of any clarifications, please feel free to reach out to us at care@freecharge.com.

Last Updated: May 21, 2022

Did this answer your question