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Freecharge Pay Later Full KYC
Freecharge Pay Later Full KYC
Will Freecharge wallet KYC be valid for Freecharge Pay Later?
No, as per RBI guidelines, Freecharge Pay Later, being a credit facility, requires Full KYC to be done separately.
What is the video KYC process?
The video KYC process (VCIP), as per RBI guidelines, begins with a customer entering their Aadhaar details and completing their OTP based eKYC. Thereafter, a video call will be established with an agent for verification of the customer’s details. On the completion of this video c...
On completion of Full KYC, does my Loan Account number change?
No, the loan account number does not change after completion of Full KYC.
How do I start my Full KYC?
Click on the Complete Full KYC button on the Pay Later Dashboard to start Full KYC.
Is there any change in monthly limit on doing Full KYC?
For existing customers who will be completing full KYC, there will be no change in monthly limit. However, their loan tenure will now be valid for the next 12 months from the date of completion of Full KYC. For customers who will get onboarded again through full KYC, the monthly...
How will I know whether my Full KYC is completed or not?
You will receive an SMS and email on completion of Full KYC. The email will contain the terms and conditions of the loan based on the new tenure.
What are the steps, how to complete Full KYC for Freecharge Pay Later?
Step 1 : Enter Date of Birth Step 2 : Confirm/ Edit your Personal and Professional details Step 3 : Complete Aadhaar based eKYC Step 4 : Complete Video KYC
Is there a time limit within which I need to complete Video KYC upon completion of eKYC?
Yes, Video KYC needs to be done within 72 hours of completion of eKYC. If video KYC is not completed within 72 hours of eKYC, then eKYC will be required to be done again to ensure validity.
How long does it take for the Agent to verify Video KYC?
The Agent can take up to 72 hours to authenticate Video KYC.
I have taken Freecharge Pay Later a few days ago, can I still do the full KYC or do I need some time before I can start the full KYC journey?
You are eligible to do Full KYC if you have activated Freecharge Pay Later more than 90 days ago.
