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Freecharge Pay Later Full KYC
Freecharge Pay Later Full KYC
My Freecharge Pay later tenure is over. Can I restart my Freecharge Pay Later just by doing full KYC?
No, as of now you will not be able to restart Pay Later by completing Full KYC. We are working on this and shall reach out to you soon to restart your Freecharge Pay Later.
How do I start my Full KYC?
Click on the Complete Full KYC button on the Pay Later Dashboard to start Full KYC.
What is the video KYC process?
The video KYC process (VCIP), as per RBI guidelines, begins with a customer entering their Aadhaar details and completing their OTP based eKYC. Thereafter, a video call will be established with an agent for verification of the customer’s details. On the completion of this video c...
What if I don’t complete my Full KYC before expiry of my earlier 12-month period?
If Full KYC is not completed before the expiry of the 12-month period, then Aadhaar OTP based KYC will no longer be valid and your Freecharge Pay Later Account will be deactivated.
How long does it take for the Agent to verify Video KYC?
The Agent can take up to 72 hours to authenticate Video KYC.
How will I know whether my Full KYC is completed or not?
You will receive an SMS and email on completion of Full KYC. The email will contain the terms and conditions of the loan based on the new tenure.
Why do you need to do Full KYC?
According to RBI regulations, accounts opened through OTP based eKYC are not valid for more than one year. As Freecharge Pay Later was opened through OTP based eKYC, hence the loan account is valid for only 1 year. In order to continue spending using Pay Later, customers are requ...
Will Freecharge wallet KYC be valid for Freecharge Pay Later?
No, as per RBI guidelines, Freecharge Pay Later, being a credit facility, requires Full KYC to be done separately.
I have taken Freecharge Pay Later a few days ago, can I still do the full KYC or do I need some time before I can start the full KYC journey?
You are eligible to do Full KYC if you have activated Freecharge Pay Later more than 90 days ago.
Is there any change in monthly limit on doing Full KYC?
For existing customers who will be completing full KYC, there will be no change in monthly limit. However, their loan tenure will now be valid for the next 12 months from the date of completion of Full KYC. For customers who will get onboarded again through full KYC, the monthly...
