Hi, how can we help?
We've got your back. If your questions aren't addressed, contact us here and we will be happy to help
Freecharge Pay Later Full KYC
Freecharge Pay Later Full KYC
How long does it take for the Agent to verify Video KYC?
The Agent can take up to 72 hours to authenticate Video KYC.
How do I start my Full KYC?
Click on the Complete Full KYC button on the Pay Later Dashboard to start Full KYC.
I have taken Freecharge Pay Later a few days ago, can I still do the full KYC or do I need some time before I can start the full KYC journey?
You are eligible to do Full KYC if you have activated Freecharge Pay Later more than 90 days ago.
Will Freecharge wallet KYC be valid for Freecharge Pay Later?
No, as per RBI guidelines, Freecharge Pay Later, being a credit facility, requires Full KYC to be done separately.
Is there a time limit within which I need to complete Video KYC upon completion of eKYC?
Yes, Video KYC needs to be done within 72 hours of completion of eKYC. If video KYC is not completed within 72 hours of eKYC, then eKYC will be required to be done again to ensure validity.
What if I don’t complete my Full KYC before expiry of my earlier 12-month period?
If Full KYC is not completed before the expiry of the 12-month period, then Aadhaar OTP based KYC will no longer be valid and your Freecharge Pay Later Account will be deactivated.
Is there any change in monthly limit on doing Full KYC?
For existing customers who will be completing full KYC, there will be no change in monthly limit. However, their loan tenure will now be valid for the next 12 months from the date of completion of Full KYC. For customers who will get onboarded again through full KYC, the monthly...
My Freecharge Pay later tenure is over. Can I restart my Freecharge Pay Later just by doing full KYC?
No, as of now you will not be able to restart Pay Later by completing Full KYC. We are working on this and shall reach out to you soon to restart your Freecharge Pay Later.
What are the steps, how to complete Full KYC for Freecharge Pay Later?
Step 1 : Enter Date of Birth Step 2 : Confirm/ Edit your Personal and Professional details Step 3 : Complete Aadhaar based eKYC Step 4 : Complete Video KYC
What should I do if I have opened multiple tabs on Chrome for completing Video KYC?
Close all tabs but one and start your Video KYC.
