Hi, how can we help?
We've got your back. If your questions aren't addressed, contact us here and we will be happy to help
Freecharge Pay Later Full KYC
Freecharge Pay Later Full KYC
How long does it take for the Agent to verify Video KYC?
The Agent can take up to 72 hours to authenticate Video KYC.
Why do you need to do Full KYC?
According to RBI regulations, accounts opened through OTP based eKYC are not valid for more than one year. As Freecharge Pay Later was opened through OTP based eKYC, hence the loan account is valid for only 1 year. In order to continue spending using Pay Later, customers are requ...
What is the video KYC process?
The video KYC process (VCIP), as per RBI guidelines, begins with a customer entering their Aadhaar details and completing their OTP based eKYC. Thereafter, a video call will be established with an agent for verification of the customer’s details. On the completion of this video c...
I have taken Freecharge Pay Later a few days ago, can I still do the full KYC or do I need some time before I can start the full KYC journey?
You are eligible to do Full KYC if you have activated Freecharge Pay Later more than 90 days ago.
On completion of Full KYC, does my Loan Account number change?
No, the loan account number does not change after completion of Full KYC.
Is there a time limit within which I need to complete Video KYC upon completion of eKYC?
Yes, Video KYC needs to be done within 72 hours of completion of eKYC. If video KYC is not completed within 72 hours of eKYC, then eKYC will be required to be done again to ensure validity.
How do I start my Full KYC?
Click on the Complete Full KYC button on the Pay Later Dashboard to start Full KYC.
Will Freecharge wallet KYC be valid for Freecharge Pay Later?
No, as per RBI guidelines, Freecharge Pay Later, being a credit facility, requires Full KYC to be done separately.
What if I don’t complete my Full KYC before expiry of my earlier 12-month period?
If Full KYC is not completed before the expiry of the 12-month period, then Aadhaar OTP based KYC will no longer be valid and your Freecharge Pay Later Account will be deactivated.
My Freecharge Pay later tenure is over. Can I restart my Freecharge Pay Later just by doing full KYC?
No, as of now you will not be able to restart Pay Later by completing Full KYC. We are working on this and shall reach out to you soon to restart your Freecharge Pay Later.
