Hi, how can we help?
We've got your back. If your questions aren't addressed, contact us here and we will be happy to help
Freecharge Pay Later Full KYC
Freecharge Pay Later Full KYC
Will Freecharge wallet KYC be valid for Freecharge Pay Later?
No, as per RBI guidelines, Freecharge Pay Later, being a credit facility, requires Full KYC to be done separately.
How long will your Freecharge Pay Later account be valid for?
On completion of Full KYC, your Freecharge Pay Later account will be valid for another 12 months from the date of completion of full KYC.
What if I don’t complete my Full KYC before expiry of my earlier 12-month period?
If Full KYC is not completed before the expiry of the 12-month period, then Aadhaar OTP based KYC will no longer be valid and your Freecharge Pay Later Account will be deactivated.
How do I start my Full KYC?
Click on the Complete Full KYC button on the Pay Later Dashboard to start Full KYC.
Is there a time limit within which I need to complete Video KYC upon completion of eKYC?
Yes, Video KYC needs to be done within 72 hours of completion of eKYC. If video KYC is not completed within 72 hours of eKYC, then eKYC will be required to be done again to ensure validity.
Why do you need to do Full KYC?
According to RBI regulations, accounts opened through OTP based eKYC are not valid for more than one year. As Freecharge Pay Later was opened through OTP based eKYC, hence the loan account is valid for only 1 year. In order to continue spending using Pay Later, customers are requ...
What are the steps, how to complete Full KYC for Freecharge Pay Later?
Step 1 : Enter Date of Birth Step 2 : Confirm/ Edit your Personal and Professional details Step 3 : Complete Aadhaar based eKYC Step 4 : Complete Video KYC
I have taken Freecharge Pay Later a few days ago, can I still do the full KYC or do I need some time before I can start the full KYC journey?
You are eligible to do Full KYC if you have activated Freecharge Pay Later more than 90 days ago.
How will I know whether my Full KYC is completed or not?
You will receive an SMS and email on completion of Full KYC. The email will contain the terms and conditions of the loan based on the new tenure.
How long does it take for the Agent to verify Video KYC?
The Agent can take up to 72 hours to authenticate Video KYC.
