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Freecharge Personal Loan
Freecharge Personal Loan
What is an Account Aggregator
The Account Aggregator simplifies financial data sharing by allowing individuals to authorize an Account Aggregator (RBI regulated entity) to collect their information from different banks and institutions. The Account Aggregator then securely transfers this data to the chosen fi...
Do I have to pay processing fee on Personal Loan ?
Yes, we charge a small fee to process your loan application. Currently, it is fixed at 2% of the loan amount
What if I drop in-between the call or unable to join it because of network issues ?
You can re-initiate the video call in case you get dropped from the call and if you're unable to join because of network constraints then feel free to join when you're in a better network zone.
I am unable to get through KYC verification. What could be the possible reasons ?
The most common reasons are that customer is entering incorrect OTP or Aadhaar is not linked to mobile number or may be the servers are down. You may try after sometime or for quick resolution, you can mail the error screenshot to our customer care team at care@freecharge.com
Can I decide the EMI date ?
No, currently we don't allow customers to select the EMI date. Payment has to be made on the date as mentioned in the Loan Agreement to avoid late fee charges.
Is there any requirement to submit security or collateral while applying for a personal loan from Freecharge?
No, it's a 100% collateral free loan
EMI is already debited from my account but not reflecting on dashboard. What should I do ?
It takes around 24 to 30 hours for the auto-debited EMI to reflect on the dashboard. We advise you to clear the device cache and refresh the dashboard. Still in case, paid EMI details doesn't reflect on the dashboard, then feel free to reach out to Freecharge customer support tea...
Will I get a personal loan if I receive my salary in cash ?
No, only salaried individuals receiving their salary in bank account are eligible to apply for Freecharge Personal Loan powered by Axis Bank.
Why cannot I avail higher tenure loan after completing EKYC ?
As per the RBI guidelines, EKYC is valid for 12 months only and loan up to INR 60k can be offered with EKYC. Customer has to go through a full KYC checks to get a higher loan amount & longer tenure loan. Full KYC here refers to Video KYC
Why is my NACH amount higher than the EMI amount ?
Mandate to debit the account is taken for slightly higher amount that the EMI to accomodate the missed EMI amount, bounce charges, penal fee & any other charges if applicable.
