Freecharge Personal Loan
Option to modify the mandate is not enabled yet. We will keep you posted once we made this functionality live. However, we strongly recommend you to maintain requisite balance in your account to avoid bounce charges.
Video Agent will never ask you to share any OTP or password during the video call process. If same is being asked in any rare scenario, then kindly refrain from sharing & you may report such incidents to Freecharge Customer Support team.
Yes, we charge a small fee to process your loan application. Currently, it is fixed at 2% of the loan amount
Uh Oh! It's quite unfortunate. Usually failure happens when there is a mis-match in the name of applicant updated in Aadhaar & Bank account, or when Bank account status is inactive, or the most common one is when servers are down. In case of weak servers, you can retry after some...
All the accounts linked with customer's mobile no. will be shown on screen. Customer will have to select his/her salary account & proceed further to execute the loan.
This is quite unfornutate. Please take a screenshot of the error screen & share with Freecharge's customer care team to assist you further.
We strongly advise you to pay on time to avoid late fee charges. You will have to pay penal charges which is levied on daily basis in case you miss paying the EMI on time.This fee will add up until you make the payment for that month.
Mandate to debit the account is taken for slightly higher amount that the EMI to accomodate the missed EMI amount, bounce charges, penal fee & any other charges if applicable.
We strongly advise you to maintain requisite balance in your account to avoid failure of the payment. Currently, we charge a flat fee of Rs. 400 + taxes (if applicable).
As per the RBI guidelines, EKYC is valid for 12 months only and loan up to INR 60k can be offered with EKYC. Customer has to go through a full KYC checks to get a higher loan amount & longer tenure loan. Full KYC here refers to Video KYC