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Freecharge Personal Loan
Freecharge Personal Loan
How do I repay the loan ?
Usually the EMI amount gets debited automatically through eNACH/mandate set up. However, if incase it fails, then customer has an option to visit dashboard to manually make the payment.
Do I have to share any OTP or password during the video call ?
Video Agent will never ask you to share any OTP or password during the video call process. If same is being asked in any rare scenario, then kindly refrain from sharing & you may report such incidents to Freecharge Customer Support team.
When can I foreclose the loan ?
Customers can foreclose the loan account anytime they want to by paying the foreclosure amount. There is no capping on the count of EMIs that should be paid before foreclosing the loan.
Can I send my documents over email to Freecharge ?
No, we don't require any document copy during the loan on-boarding process.
How is my income being verified by Freecharge ?
Income verification is a mandatory step to avail Personal Loan. We do take explicit consent before initiating the income verification process to generate best loan offer for customers.
EMI is already debited from my account but not reflecting on dashboard. What should I do ?
It takes around 24 to 30 hours for the auto-debited EMI to reflect on the dashboard. We advise you to clear the device cache and refresh the dashboard. Still in case, paid EMI details doesn't reflect on the dashboard, then feel free to reach out to Freecharge customer support tea...
What are the documents required to apply for a personal loan from Freecharge ?
No physical or digital document is required during loan on-boarding process. Customer just have to input PAN number & Aadhaar number to complete the application.
Who decides the EMI debit date? Can I change it ?
No, customer is not allowed to modify the EMI debit date.
How much time does it take to complete VKYC process ?
It usually takes up to 5 minutes on an average to complete the VKYC process.
I am unable to complete mandate setup process.How should I proceed?
This is quite unfornutate. Please take a screenshot of the error screen & share with Freecharge's customer care team to assist you further.
