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Freecharge UPI
Freecharge UPI
I would like to change my default bank account for UPI on Freecharge app. Can I do that while there are active mandates on my list?
Yes, you can change your default bank account anytime. However, the mandate will be executed on the account which was used at the time of mandate creation.
What is the maximum duration allowed between start date and end date while creating a mandate?
End date cannot be more than 90 days from start date as well as mandate creation date.
What if I change my mobile handset and want to use Freecharge UPI on the new device with the same number?
You need to download and register for UPI on Freecharge on the new device.
Can I receive money without setting a UPI PIN?
Yes, you can receive money on your UPI ID without setting UPI PIN for the account linked to the UPI ID.
How can I modify the mandate?
You can access the list of mandates created by you from a pending tab under the send money section on Freecharge app and select the mandate you would like to modify before its end date.
Why am I not able to deregister my Freecharge UPI ID?
De-registration is not allowed if you have active mandates. Please check for any active mandates on your Freecharge app. In case you are payer, you need to revoke all your mandates before deregistering yourself. In case of a merchant initiated mandate, the payer cannot deregister...
How can I change UPI PIN for my account?
You can change the UPI PIN for your account using “CHANGE UPI PIN” feature of the app. To do the same, go to My Account > UPI Settings > UPI linked bank accounts > Change’.
I have created a mandate but the beneficiary is not able to see it?
You might have checked the do not notify beneficiary box while creating a mandate.In this case the beneficiary would never be able to view the mandate. You need to share QR code with beneficiary post mandate creation.
I have formatted my phone, what should I do to use UPI on Freecharge again?
You will have to download the Freecharge application again from the Google playstore and register.
While modifying the mandate I would like to change my bank account to be debited?
Once the mandate is created, you can only modify the amount and end date against the mandate. Per NPCI, change of bank account is not allowed because the amount was already blocked from the bank account at the time of mandate creation.
