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Freecharge UPI
Freecharge UPI
Why am I not able to deregister my Freecharge UPI ID?
De-registration is not allowed if you have active mandates. Please check for any active mandates on your Freecharge app. In case you are payer, you need to revoke all your mandates before deregistering yourself. In case of a merchant initiated mandate, the payer cannot deregister...
If I delete Freecharge app from my device, what will happen to my mandates?
Don't worry! Deletion of Freecharge app from your device will not deregister your Freecharge UPI ID. Your mandates will be the same as they were without any impact.
Can I revoke the merchant initiated mandate?
No. As a payer, once you authorise the mandate, you can not revoke it.
What if I revoke any mandate?
In case you revoke a mandate, it will get cancelled. Please note that a revoked mandate cannot be restored.
I would like to change my default bank account for UPI on Freecharge app. Can I do that while there are active mandates on my list?
Yes, you can change your default bank account anytime. However, the mandate will be executed on the account which was used at the time of mandate creation.
What is the maximum duration I can wait for in order to authorize the mandate?
The maximum duration of expiry for the mandate pending for authorisation is either 45 days since receiving the request for authorization or mandate expiry date, whichever is earlier.
How can I authorize the mandate?
Please go to the pending tab under send money option on your Freecharge app. You can see the list of all the mandates to be authorized by you. Click on accept and enter your UPI pin in order to authorize the mandate.
Upon successful mandate execution, the amount will be credited to which bank account?
The mandate amount will be credited to the default bank account linked to your Freecharge app.
Is it necessary for a beneficiary to have access to his or her device in order to execute a mandate?
Yes, mandate execution cannot be done without registered beneficiary action.
Can I decline the mandates pending for execution?
Yes, you can decline the mandates. Once you decline the mandate, amount will be unblocked for the corresponding payer’s bank account.
