Hi, how can we help?
We've got your back. If your questions aren't addressed, contact us here and we will be happy to help
Freecharge UPI
Freecharge UPI
What is the maximum duration allowed between start date and end date while creating a mandate?
End date cannot be more than 90 days from start date as well as mandate creation date.
What is the minimum amount limit for mandate creation?
You can create a mandate for rupee 1 as well.
Can I send money without setting a UPI PIN?
No. You cannot send money without setting a UPI PIN for a particular bank account.
How can I authorize the mandate?
Please go to the pending tab under send money option on your Freecharge app. You can see the list of all the mandates to be authorized by you. Click on accept and enter your UPI pin in order to authorize the mandate.
What is UPI One-time Mandate?
Freecharge UPI 2.0 allows you to now pre-authorize a transaction and pay on a later date with UPI mandate feature. These mandates are created with one-time block functionality for transactions that can be processed later while making a commitment at present. The receiver can exec...
What can be a UPI ID?
UPI ID can be alphabetical, numeric or alphanumeric. It should be between 4-20 characters. It cannot contain any special characters (*,#,@ etc.) except dot(.) and hyphen(-) which are permissible. Your unique ID should be easy to remember such as mobilenumber@freecharge.
Mandate amount will be debited from my linked bank account at the time of mandate creation or mandate execution?
When you create a mandate the same amount gets blocked in your linked bank account from mandate start date to mandate end date. However, the amount will only be debited out of your bank account upon mandate execution by the receiver.
How do I delete a bank account from Freecharge UPI?
To delete an account: Select UPI settings in ‘My Account’ section. Select UPI linked bank accounts option. Click on the three dots and select the option to delete bank account. Select the accounts to delete and click delete account.
I am receiving an error message stating that sorry, your request cannot be processed following which the application is not getting registered.
This happens in the following scenarios:The verification SMS has not been sent from the deviceNetwork errorDevice does not have a SIM.Please ensure that your phone has data connectivity. If the problem persists, please delete the application, download and try again.
If I have an issue on a transaction that was done using Freecharge UPI. Whom should I contact for resolution?
You will find an option of ‘Need Help?’ for a transaction under the Transaction details option in My Transactions. Please follow the options provided under Need Help section.
