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Freecharge UPI
Freecharge UPI
Is UPI available on Freecharge app on iOS, Windows and Blackberry smartphones?
UPI on Freecharge is currently available only for Android & iOS smartphones.
Is it necessary to have a sufficient amount in my bank account in order to create a mandate?
Yes, your mandate amount cannot exceed the balance in your bank account. For example if you are creating a mandate of rupees 5000 then the link bank account that you are using should have a minimum balance of rupees 5000.
Is it necessary to be a registered UPI user of another BHIM UPI application I choose to invoke in order to complete the payment?
Yes. We recommend you to invoke the applications with a valid UPI handle and a linked bank account on your android phone to complete the payment successfully.
Is it necessary for a beneficiary to have access to his or her device in order to execute a mandate?
Yes, mandate execution cannot be done without registered beneficiary action.
If I have an issue on a transaction that was done using Freecharge UPI. Whom should I contact for resolution?
You will find an option of ‘Need Help?’ for a transaction under the Transaction details option in My Transactions. Please follow the options provided under Need Help section.
I have received a QR code for a mandate to be executed on my device from a friend but I am not sure how to scan it through my device?
No problem, Freecharge gives you an option to fetch and use the QR codes from your device gallery as well.
I have formatted my phone, what should I do to use UPI on Freecharge again?
You will have to download the Freecharge application again from the Google playstore and register.
I have created a mandate but the beneficiary is not able to see it?
You might have checked the do not notify beneficiary box while creating a mandate.In this case the beneficiary would never be able to view the mandate. You need to share QR code with beneficiary post mandate creation.
I have an issue with my transaction via intent flow?
In case of any issue related to transaction via intent flow, please contact the BHIM UPI application you have invoked for the transaction.
I created a mandate of Rs.500 for my friend, but he did not execute it before the end date of mandate.
No problem. The mandate amount of Rs.500 will be unblocked. You can create a new mandate again.
