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Freecharge Wallet Related
Freecharge Wallet Related
How do I close my account ?
Please write an email from registered email id to care@freecharge.com.
How do I withdraw money from my account?
Withdrawal to bank account and transfer to other Freecharge account holders shall be available only for Full KYC users. Please visit the Wallet section on Freecharge App or Website to access the Withdraw Functionality. Simply enter the amount you want to withdraw from your walle...
How do I load money?
To add money to your account, Login to your FreeCharge account Click on ‘Add / Withdraw’ option in App & in web click on ‘Add money’ button Enter the amount Choose the payment option Complete the transaction
My money has been debited from bank account, but I can’t see it in my account.
Please be rest assued! This issue may occur because of the following reason: The bank debits the amount from the customer and sometimes is not able to update the payment platform immediately. In this case, it is advisable to wait for sometime, in case the fulfillment is after a d...
I am unable to withdraw money from my account. What do I do?
Please check your KYC status in Account Profile Section. Withdrawal to bank account is available only to Full-KYC users. Please check the amount entered by you is greater than Rs.100. If you are still facing issues, kindly email us at care@freecharge.com with a screenshot of the...
I am unable to load money into my account using my debit or credit card or netbanking account. What do i do?
The possible reasons for this could be : - The issuer bank's network was down- Your internet connectivity got disrupted- You have already added INR 5,000 in your Wallet (Monthly Load Limit)- You have already spent INR 5,000 from your Wallet (Monthly Debit Limit)- Your Wallet has...
