Hi, how can we help?
We've got your back. If your questions aren't addressed, contact us here and we will be happy to help
General Queries
General Queries
Get to know your Account
About Freecharge Wallet Account : As per RBI guidelines, your Freecharge account limits would be based on your KYC effective from February 26, 2018 as below : Any of your officially valid document number and self-declared name as in the document is required as KYC details. Appli...
How is my recharge free?
The amount paid by you for recharge is returned in form of shopping coupons of some of the top retailers in India, thereby making the recharge virtually free!There are a variety of coupons available exclusively at Freecharge. You get to select coupons of equal value. Our business...
What are Promo codes or FreeFund codes and how to redeem?
From time to time, we run various offers and distribute Freefund and Promo codes through various mediums like a TV campaign, Facebook post, Youtube channel, Newspaper ad, Print ad. On using these codes on a transaction, you will be able to earn FreeCharge Gift Instruments on your...
Other than care@freecharge.com is there any other way to contact you?
Yes, you can reach us through Facebook and Twitter and You may refer to the "Need Help" section under "My Transactions" for detailed information
Update notification from Freecharge
FreeCharge Payment Technologies Private Limited ('FreeCharge') thanks you for being a valuable customer and for having confidence and trust in FreeCharge.We are pleased to inform you that Freecharge has been acquired by Axis Bank Limited (“Axis Bank”). Accordingly, as per the dir...
Do you charge anything extra for the recharges or bill payments?
Definitely not! We don't charge any extra for any recharges/bill payments done on our website or app.
How to view the previous invoices of my recharges?
- Login in to your account using FreeCharge credentials on Desktop / Laptop. - To view all your transactions.Click at right top corner of the screen (Human Icon), then on on "MY TRANSACTIONS" - Click on "Details" and on 'View Invoice' against the order number you want to check t...
I want to give a feedback?
You can write to us at mobile@freecharge.com and leave us your valuable feedback.
How do I know about the new offers from Freecharge?
Please follow us on our official Facebook (www.facebook.com/freecharge) and Twitter (https://twitter.com/FreeCharge) page for new offers.You may also refer to the "Offers" section on app or browse - https://www.freecharge.in/offers
What do I do on getting error Error-Oops, something went wrong?
Please follow the below steps:1. Go to settings. Select the Application manager, where you can see all installed applications in your phone.2. Select the freecharge App in that list .3. You can see the Button named “Clear Cache” ,Click on the button .After doing this application,...
