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In-Store Payments
In-Store Payments
How do I generate the #OnTheGo Pin?
Fortunately, you do not need to generate the #OnTheGo Pin. It is always accessible in your FreeCharge app. After your mobile number is entered in the POS machine, use the four digit #OnTheGo Pin flashing in the "Pay to Merchant" section of your FreeCharge app.
How do I use the #OnTheGo Pin?
Using the #OnTheGo Pin is extremely easy. Here's what you need to do:- Enter your registered mobile number in the POS machine at the payments counter of your favourite outlets.- In the latest FreeCharge app, you'll find a four digit #OnTheGo Pin flashing in the "Pay to Merchant"...
Why am I receiving a verification code via SMS?
In case you have not upgraded to the latest FreeCharge app, you would not be able to view the #OnTheGo Pin. That is why we also send a one-time verification code via SMS so that transactions take place smoothly. The validity of this verification code is also 3 minutes.The #OnTheG...
How much time does it take for a reversed transaction to get credited back to my FreeCharge account?
As soon as the merchant reverses the transaction, the amount will added back to your FreeCharge account.
What is the #OnTheGo Pin?
The #OnTheGo Pin gives you the power to pay, well, On The Go. A four digit #OnTheGo Pin will flash in the "Pay to Merchant" section in your FreeCharge app which can be used to complete transactions at offline stores.
Why is my #OnTheGo Pin not being accepted?
The #OnTheGo Pin might not be getting accepted due to insufficient funds in your FreeCharge account. We request you to check the balance in your account.You can anytime restart the internet in your device and use a new #OnTheGo Pin OR use the one-time verification code sent to yo...
What happens if I enter incorrect #OnTheGo Pin?
In that case, try again with the same #OnTheGo Pin or use the one-time verification code in your SMS.
Where can I use the #OnTheGo Pin?
You can use the #OnTheGo Pin at a host of offline outlets like restaurants, clothing stores and more.
What is the validity of #OnTheGo Pin?
The validity of #OnTheGo Pin is 1 minute.
What is the TAT for refunds and why the refund is done to same source in case of partial payment?
In case of offline transactions, the reversal or void can be done from the POS terminals itself. This happens instantaneously and the refund is done to the FreeCharge wallet only because the payment is also done only from wallet.
