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In-Store Payments
In-Store Payments
Can I complete a transaction using multiple payment modes?
We request you to confirm with the merchant if they accept multiple modes of payment for the same order.
I cancelled my order after making the payment but the amount has not been reversed to my FreeCharge account. What do I do?
We request you to verify the same with the merchant or write to us at care@freecharge.com.
What is the TAT for failed payment cases? (Amount debited from wallet, failed at merchant.)
In case of failed transaction, the amount debited from the wallet is refunded almost instantaneously for practically all cases.
Where can I use the #OnTheGo Pin?
You can use the #OnTheGo Pin at a host of offline outlets like restaurants, clothing stores and more.
How do I generate the #OnTheGo Pin?
Fortunately, you do not need to generate the #OnTheGo Pin. It is always accessible in your FreeCharge app. After your mobile number is entered in the POS machine, use the four digit #OnTheGo Pin flashing in the "Pay to Merchant" section of your FreeCharge app.
How much time does it take for a reversed transaction to get credited back to my FreeCharge account?
As soon as the merchant reverses the transaction, the amount will added back to your FreeCharge account.
What is the #OnTheGo Pin?
The #OnTheGo Pin gives you the power to pay, well, On The Go. A four digit #OnTheGo Pin will flash in the "Pay to Merchant" section in your FreeCharge app which can be used to complete transactions at offline stores.
What is the validity of #OnTheGo Pin?
The validity of #OnTheGo Pin is 1 minute.
What is the TAT for refunds and why the refund is done to same source in case of partial payment?
In case of offline transactions, the reversal or void can be done from the POS terminals itself. This happens instantaneously and the refund is done to the FreeCharge wallet only because the payment is also done only from wallet.
How do I use the #OnTheGo Pin?
Using the #OnTheGo Pin is extremely easy. Here's what you need to do:- Enter your registered mobile number in the POS machine at the payments counter of your favourite outlets.- In the latest FreeCharge app, you'll find a four digit #OnTheGo Pin flashing in the "Pay to Merchant"...
