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In-Store Payments
In-Store Payments
Can I complete a transaction using multiple payment modes?
We request you to confirm with the merchant if they accept multiple modes of payment for the same order.
How do I generate the #OnTheGo Pin?
Fortunately, you do not need to generate the #OnTheGo Pin. It is always accessible in your FreeCharge app. After your mobile number is entered in the POS machine, use the four digit #OnTheGo Pin flashing in the "Pay to Merchant" section of your FreeCharge app.
Why is my #OnTheGo Pin not being accepted?
The #OnTheGo Pin might not be getting accepted due to insufficient funds in your FreeCharge account. We request you to check the balance in your account.You can anytime restart the internet in your device and use a new #OnTheGo Pin OR use the one-time verification code sent to yo...
Which pin should I use, the one in the SMS or #OnTheGo Pin in the app?
You can use either of the two.
I do not have internet connection, can I still use the #OnTheGo Pin?
Yes, the #OnTheGo Pin will flash in the "Pay to Merchant" section of your FreeCharge app irrespective of internet connectivity in your phone. Moreover, a one-time verification code is also sent to users via SMS. Just ensure that you enter the mobile number that is registered with...
Is there a limit on the number of transactions I can do in a day or month?
There is no limit on the number of transactions you can complete. As long as your FreeCharge Balance does not get exhausted, you can complete any number of transactions at offline stores. Also, one OTG pin can be used only once successfully. If the pin is used once, users will h...
I cancelled my order after making the payment but the amount has not been reversed to my FreeCharge account. What do I do?
We request you to verify the same with the merchant or write to us at care@freecharge.com.
Why am I receiving a verification code via SMS?
In case you have not upgraded to the latest FreeCharge app, you would not be able to view the #OnTheGo Pin. That is why we also send a one-time verification code via SMS so that transactions take place smoothly. The validity of this verification code is also 3 minutes.The #OnTheG...
What is the TAT for refunds and why the refund is done to same source in case of partial payment?
In case of offline transactions, the reversal or void can be done from the POS terminals itself. This happens instantaneously and the refund is done to the FreeCharge wallet only because the payment is also done only from wallet.
What is the TAT for failed payment cases? (Amount debited from wallet, failed at merchant.)
In case of failed transaction, the amount debited from the wallet is refunded almost instantaneously for practically all cases.
