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In-Store Payments
In-Store Payments
How much time does it take for a reversed transaction to get credited back to my FreeCharge account?
As soon as the merchant reverses the transaction, the amount will added back to your FreeCharge account.
What happens if I enter incorrect #OnTheGo Pin?
In that case, try again with the same #OnTheGo Pin or use the one-time verification code in your SMS.
Why am I receiving a verification code via SMS?
In case you have not upgraded to the latest FreeCharge app, you would not be able to view the #OnTheGo Pin. That is why we also send a one-time verification code via SMS so that transactions take place smoothly. The validity of this verification code is also 3 minutes.The #OnTheG...
I cancelled my order after making the payment but the amount has not been reversed to my FreeCharge account. What do I do?
We request you to verify the same with the merchant or write to us at care@freecharge.com.
How do I use the #OnTheGo Pin?
Using the #OnTheGo Pin is extremely easy. Here's what you need to do:- Enter your registered mobile number in the POS machine at the payments counter of your favourite outlets.- In the latest FreeCharge app, you'll find a four digit #OnTheGo Pin flashing in the "Pay to Merchant"...
What is the validity of #OnTheGo Pin?
The validity of #OnTheGo Pin is 3 minutes.
Can I complete a transaction using multiple payment modes?
We request you to confirm with the merchant if they accept multiple modes of payment for the same order.
What is the #OnTheGo Pin?
The #OnTheGo Pin gives you the power to pay, well, On The Go. A four digit #OnTheGo Pin will flash in the "Pay to Merchant" section in your FreeCharge app which can be used to complete transactions at offline stores.
Is there a limit on the number of transactions I can do in a day or month?
There is no limit on the number of transactions you can complete. As long as your FreeCharge Balance does not get exhausted, you can complete any number of transactions at offline stores.
How do I generate the #OnTheGo Pin?
Fortunately, you do not need to generate the #OnTheGo Pin. It is always accessible in your FreeCharge app. After your mobile number is entered in the POS machine, use the four digit #OnTheGo Pin flashing in the "Pay to Merchant" section of your FreeCharge app.
