Hi, how can we help?
We've got your back. If your questions aren't addressed, contact us here and we will be happy to help
In-Store Payments
In-Store Payments
Is there a limit on the number of transactions I can do in a day or month?
There is no limit on the number of transactions you can complete. As long as your FreeCharge Balance does not get exhausted, you can complete any number of transactions at offline stores. Also, one OTG pin can be used only once successfully. If the pin is used once, users will h...
What is the validity of #OnTheGo Pin?
The validity of #OnTheGo Pin is 1 minute.
How much time does it take for a reversed transaction to get credited back to my FreeCharge account?
As soon as the merchant reverses the transaction, the amount will added back to your FreeCharge account.
I do not have internet connection, can I still use the #OnTheGo Pin?
Yes, the #OnTheGo Pin will flash in the "Pay to Merchant" section of your FreeCharge app irrespective of internet connectivity in your phone. Moreover, a one-time verification code is also sent to users via SMS. Just ensure that you enter the mobile number that is registered with...
What happens if I enter incorrect #OnTheGo Pin?
In that case, try again with the same #OnTheGo Pin or use the one-time verification code in your SMS.
Can I complete a transaction using multiple payment modes?
We request you to confirm with the merchant if they accept multiple modes of payment for the same order.
