Hi, how can we help?
We've got your back. If your questions aren't addressed, contact us here and we will be happy to help
In-Store Payments
In-Store Payments
Can I complete a transaction using multiple payment modes?
We request you to confirm with the merchant if they accept multiple modes of payment for the same order.
What is the validity of #OnTheGo Pin?
The validity of #OnTheGo Pin is 1 minute.
How do I generate the #OnTheGo Pin?
Fortunately, you do not need to generate the #OnTheGo Pin. It is always accessible in your FreeCharge app. After your mobile number is entered in the POS machine, use the four digit #OnTheGo Pin flashing in the "Pay to Merchant" section of your FreeCharge app.
I do not have internet connection, can I still use the #OnTheGo Pin?
Yes, the #OnTheGo Pin will flash in the "Pay to Merchant" section of your FreeCharge app irrespective of internet connectivity in your phone. Moreover, a one-time verification code is also sent to users via SMS. Just ensure that you enter the mobile number that is registered with...
Which pin should I use, the one in the SMS or #OnTheGo Pin in the app?
You can use either of the two.
How much time does it take for a reversed transaction to get credited back to my FreeCharge account?
As soon as the merchant reverses the transaction, the amount will added back to your FreeCharge account.
