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In-Store Payments
In-Store Payments
Is there a limit on the number of transactions I can do in a day or month?
There is no limit on the number of transactions you can complete. As long as your FreeCharge Balance does not get exhausted, you can complete any number of transactions at offline stores. Also, one OTG pin can be used only once successfully. If the pin is used once, users will h...
I cancelled my order after making the payment but the amount has not been reversed to my FreeCharge account. What do I do?
We request you to verify the same with the merchant or write to us at care@freecharge.com.
Which pin should I use, the one in the SMS or #OnTheGo Pin in the app?
You can use either of the two.
I do not have internet connection, can I still use the #OnTheGo Pin?
Yes, the #OnTheGo Pin will flash in the "Pay to Merchant" section of your FreeCharge app irrespective of internet connectivity in your phone. Moreover, a one-time verification code is also sent to users via SMS. Just ensure that you enter the mobile number that is registered with...
Can I complete a transaction using multiple payment modes?
We request you to confirm with the merchant if they accept multiple modes of payment for the same order.
What happens if I enter incorrect #OnTheGo Pin?
In that case, try again with the same #OnTheGo Pin or use the one-time verification code in your SMS.
