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Inactive Wallets
Inactive Wallets
How to Reactivate your Freecharge Wallet?
You can continue to pay using UPI, Netbanking, and Credit/Debit Cards on Freecharge and Merchants accepting Freecharge without Reactivation of Wallet. If you want to Add Money in Freecharge Wallet and use it for Payments, you are required to reactivate your Wallet. Please follow...
I have Freecharge Balance but I am not able to use it?
Freecharge Balance has 2 parts - Wallet Balance & Gift Instrument balance. You can see the balances in FreeCharge App on Add Money Screen or My Transactions accessible from Account Screen.While Wallet Balance is not usable until Wallet is reactivated, Gift Instrument Balance can...
What does Inactive Freecharge Wallet mean?
As per RBI guidelines, a semi-closed pre-paid instrument, referred as Wallet is considered Inactive if there are no transactions in Wallet for a year. You might have received the alert or your Wallet has been made Inactive because you have not been transacting using the balance a...
What will happen to the Cashback that I receive?
You will be able to use the Cashback amount even if your Wallet is Inactive.Cashback is given in the form of Gift Instrument.Gift Instrument is shown as a part of Freecharge Balance.
Will I stop receiving Cashbacks?
No. You will continue to receive any cashbacks as part of offers that apply for your transactions. You will also be able to use Cashback amount even if your Wallet is Inactive.
