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KYC
KYC
Why am I eligible for upgrade?
You are eligible for upgrade ,as your KYC is available with Axis Bank. FreeCharge Wallet is issued by Axis Bank and your existing KYC details can be used for upgrading your Wallet from Minimum KYC Wallet to a Full KYC Wallet.Typically, Full KYC involves submission of valid ID and...
What are the documents required for Full KYC?
For completing your Full KYC, you would require the following documents:Proof of Identification with Date of BirthAadhaar Card, Driving License, Voters' Identity Card, Passport NREGA card.Proof of AddressAadhaar Card, Driving License, Voters' Identity Card, Passport NREGA cardPro...
What is the process for upgrade?
For Customers who are eligible, PAN verification and OTP consent is required to upgrade the Wallet.You will receive an OTP from Axis Bank on your Axis Bank registered Mobile Number. Mobile Number on FreeCharge and Axis Bank has to be same. Otherwise, you will be required to updat...
What is Full KYC?
Full KYC involves submission of a valid Proof of Identity & Proof of Address with in-person verification. On successful completion, you will be offered FreeCharge Wallet with enhanced limits & other features.
I want to know more on Minimum KYC and Full KYC Wallets.
Please refer to TnCs available on https://www.freecharge.in/termsandconditions.
Am I required to upgrade my Freecharge Wallet to Full KYC?
As per RBI’s PPI Guidelines, a Minimum KYC Wallet is valid for 24 months from the date of Issuance. If you had signed up on FreeCharge before 1st March 2018, validity of your FreeCharge Wallet will end on 31st Aug 2019. Otherwise, your Wallet will be valid for 18 months from the...
How can you reinstate your Full KYC ?
You have to do your Re KYC of your Axis Bank Account, which can be done by following process: Visiting the Branch and completing your Re KYC Go to the Axis Bank App - Services - Others - Inst Services - Re KYC or Confirm KYC details The changes on your wallet would be reflected...
Will I not be able to login and use FreeCharge?
KYC for FreeCharge Wallet has no impact on your FreeCharge Account/Login. You will be able to login to FreeCharge account and use all Payment methods on FreeCharge, and on your favorite Stores, Apps & Websites, where FreeCharge is accepted.After Minimum KYC Wallet expiry,the only...
I had shared my KYC details on FreeCharge App. Why am I being asked to submit or complete KYC again?
As per RBI guidelines, the KYC declared by you, is part of Min-KYC, which is valid only for 24 Months from the date of submission.However, if you were an existing FreeCharge user and didn’t exercise the option of submitting KYC details before 28th, Feb 2018, your Wallet account h...
What is Full KYC expired?
Every Bank has a Re KYC date when the date is surpassed, credit into your account freezes, same is the case with Freecharge Wallet. (Your Re KYC of your Axis Bank account is linked to your wallet).
