Hi, how can we help?
We've got your back. If your questions aren't addressed, contact us here and we will be happy to help
KYC
KYC
What are the reasons for Full KYC failure and what can be done?
Full KYC failure may occur due to multiple reasons, like incorrect document submission or certain details mismatch.The reason of Failure would be mentioned in the App and you would be educated whether a revisit is required or not.You can revisit to complete your Full KYC.
What is Full KYC?
Full KYC involves submission of a valid Proof of Identity & Proof of Address with in-person verification. On successful completion, you will be offered FreeCharge Wallet with enhanced limits & other features.
I want to use Freecharge Wallet. How can I complete KYC?
You can complete your Minimum KYC on Freecharge App or Website as per the steps below : Accepted Officially Valid Documents (OVD) like Pan Card, Driving License, Passport etc. are subject to change from time to time as per RBI Master Directions. On the Freecharge App homepage, Cl...
What is Full KYC expired?
Every Bank has a Re KYC date when the date is surpassed, credit into your account freezes, same is the case with Freecharge Wallet. (Your Re KYC of your Axis Bank account is linked to your wallet).
Will I not be able to login and use Freecharge?
KYC for Freecharge Wallet has no impact on your Freecharge Account/Login. You will be able to login to Freecharge account and use all Payment methods on Freecharge, and on your favorite Stores, Apps & Websites, where Freecharge is accepted.
How will it effect, if my Full KYC is rejected?
You will not be able to complete your Full KYC with FreeCharge.You will not be able to Load money into the Wallet.You will be able to use your Credit card, Debit Card , Net Banking for various transactions.
How can you reinstate your Full KYC ?
You have to do your Re KYC of your Axis Bank Account, which can be done by following process: Visiting the Branch and completing your Re KYC Go to the Axis Bank App - Services - Others - Inst Services - Re KYC or Confirm KYC details The changes on your wallet would be reflected...
Why am I eligible for upgrade?
You are eligible for upgrade to Full KYC, as your KYC is available with Axis Bank. FreeCharge Wallet is issued by Axis Bank and your existing KYC details can be used for upgrading your Wallet from Minimum KYC Wallet to a Full KYC Wallet. Typically, Full KYC involves submission of...
Am I required to upgrade my Freecharge Wallet to Full KYC?
No. As per RBI’s PPI Guidelines, you can continue enjoying the benefits of your Minimum KYC Wallet without the requirement of Upgrading to Full KYC.
I want to know more on Minimum KYC and Full KYC Wallets.
Get your Full KYC done and enjoy a higher limit of INR 1,00,000 on your Wallet. Please refer to TnCs available on https://www.freecharge.in/termsandconditions.
