Hi, how can we help?
We've got your back. If your questions aren't addressed, contact us here and we will be happy to help
KYC
KYC
What are the reasons for Full KYC failure and what can be done?
Full KYC failure may occur due to multiple reasons, like incorrect document submission or certain details mismatch.The reason of Failure would be mentioned in the App and you would be educated whether a revisit is required or not.You can revisit to complete your Full KYC.
I want to know more on Minimum KYC and Full KYC Wallets.
Get your Full KYC done and enjoy a higher limit of INR 1,00,000 on your Wallet. Please refer to TnCs available on https://www.freecharge.in/termsandconditions.
How can you reinstate your Full KYC ?
You have to do your Re KYC of your Axis Bank Account, which can be done by following process: Visiting the Branch and completing your Re KYC Go to the Axis Bank App - Services - Others - Inst Services - Re KYC or Confirm KYC details The changes on your wallet would be reflected...
How will it effect, if my Full KYC is rejected?
You will not be able to complete your Full KYC with FreeCharge.You will not be able to Load money into the Wallet.You will be able to use your Credit card, Debit Card , Net Banking for various transactions.
Will I not be able to login and use FreeCharge?
KYC for FreeCharge Wallet has no impact on your FreeCharge Account/Login. You will be able to login to FreeCharge account and use all Payment methods on FreeCharge, and on your favorite Stores, Apps & Websites, where FreeCharge is accepted.After Minimum KYC Wallet expiry,the only...
I want to use Freecharge Wallet. How can I complete KYC?
Due to reasons beyond our control, we are not able to offer the facility of completing KYC as of now. We are working hard to finalize the process and launch the same. We will intimate you about it shortly.
Am I required to upgrade my Freecharge Wallet to Full KYC?
As per RBI’s PPI Guidelines, a Minimum KYC Wallet is valid for 24 months from the date of Issuance. If you had signed up on FreeCharge before 1st March 2018, validity of your FreeCharge Wallet will end on 31st Aug 2019. Otherwise, your Wallet will be valid for 18 months from the...
What are the documents required for Full KYC?
For completing your Full KYC, you would require the following documents:Proof of Identification with Date of BirthAadhaar Card, Driving License, Voters' Identity Card, Passport NREGA card.Proof of AddressAadhaar Card, Driving License, Voters' Identity Card, Passport NREGA cardPro...
RBI policy changes
As per the new RBI guidelines, Freecharge wallet has undergone some changes as given in the table below.Your current Freecharge balance is safe and you can continue using it as before. Freecharge AccountKey Features Freecharge Account ( minimum KYC pending)*Pay at Freecharge webs...
What is Full KYC?
Full KYC involves submission of a valid Proof of Identity & Proof of Address with in-person verification. On successful completion, you will be offered FreeCharge Wallet with enhanced limits & other features.
