Hi, how can we help?

We've got your back. If your questions aren't addressed, contact us here and we will be happy to help

Am I required to upgrade my Freecharge Wallet to Full KYC?

As per RBI’s PPI Guidelines, a Minimum KYC Wallet is valid for 24 months from the date of Issuance. If you had signed up on FreeCharge before 1st March 2018, validity of your FreeCharge Wallet will end on 31st Aug 2019. Otherwise, your Wallet will be valid for 18 months from the date of submitting Minimum KYC Details. (You may check the expiry date on App).After expiry, you won’t be able to load money in your FreeCharge Wallet. To continue using FreeCharge Wallet, you are required to complete KYC and convert it into a Full KYC Wallet. However, this doesn’t impact your FreeCharge account. You may continue to use other payment options like UPI, Debit or Credit Cards and Netbanking etc on FreeCharge and Merchants accepting FreeCharge.

Last Updated: Sep 29, 2020

Did this answer your question

VIJAY KUMAR

Sep 15, 2020

NOT ABLE TO DO THE PAYMENT FROM THE WALLET

Like

Ritik Raushan

Sep 12, 2020

Kyc nahi ho raha q

1 Like

laxman k

Sep 11, 2020

I need to change my verification Id because I cant do my full kyc I have entered my pan insisted of my wifes pan wen I logged in to FreeCharge account because I dont have a axis bank account its my wifes account so I kindly request you hw to change please help us

Like

ASHISA KUMAR BASULAI

Sep 10, 2020

Am I required to upgrade my Freecharge Wallet to Full KYC?

Like

kiritkumar sharma

Sep 8, 2020

i AM ENTERING MY CORRECT NUMBER AND NAME AS WRITTEN FOR KYC VRIFICATION EVEN THOUGH YOUR SOFTWARE INDICATES WRONG NAME PLEASE CLARIFY AND MY AMOUNT FOR ADANI GAS HAS BEEN DEBITED FROM MY sbi ACCOUNT WHICH IS ALSO TO BE REFUNDEDNTHIS PAYMENT MADE TO ADANI GAS FOR AN AMOUNT RS400=00(rUPEES FOUR HUNDRED ONLY)

Like

Comment *