Hi, how can we help?
We've got your back. If your questions aren't addressed, contact us here and we will be happy to help
Loan Repayments
Loan Repayments
Why cannot I fetch my bill?
If you have received a physical copy of your bill but you cannot fetch it on Freecharge, it means that the biller is yet to upload the bill online. We request you to wait for a few days and try again. Meanwhile, you can also reach out to your biller for any assistance
What if I have an issue with my transaction?
If you're facing any bill payment-related issue, tap Need Help to raise a ticket for the relevant transaction in My Transactions section. This will help us assist you better.
Why am I unable to find an operator or biller or service provider?
We will keep adding new billers periodically. Kindly share the biller name with us and we will get the same amended shortly. You may raise a query via the need help option on your FreeCharge App to share the same.
Why is my bill payment pending?
When you see that your bill payment is pending, it means that we're waiting on a payment confirmation from the biller. Typically, billers take up to 2 working day to share an update with us. Check the My Transaction section on your Freecharge app after 2 working day for the bill...
What if I paid the bill of someone else by mistake?
You cannot cancel a bill payment once you have made the payment successfully. If you have paid a bill incorrectly, we request you to contact the biller for assistance.
Can I cancel a paid bill?
You cannot cancel a bill payment once you have made the payment successfully. If your bill payment fails for any reason, we will refund the amount to you.
My transaction is successful but have not received a confirmation from the biller.
Your service provider will take 4 working days to reflect the amount paid in your account. Raise a concern to your service provider with BBPS Reference No. if the amount is reflected in your account after 4 working days. BBPS Reference No. can be found under My Transactions for a...
