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Why is my bill payment pending?
When you see that your bill payment is pending, it means that we're waiting on a payment confirmation from the biller. Typically, billers take up to 2 working day to share an update with us. Check the My Transaction section on your Freecharge app after 2 working day for the bill payment status.
If your bill payment is successful, the biller will update the status on their portal within 4 working days from the date of successful payment. If your bill payment fails for any reason, we will refund the amount to you.
Why is my bill payment pending?
When you see that your bill payment is pending, it means that we're waiting on a payment confirmation from the biller. Typically, billers take up to 2 working day to share an update with us. Check the My Transaction section on your Freecharge app after 2 working day for the bill payment status.
If your bill payment is successful, the biller will update the status on their portal within 4 working days from the date of successful payment. If your bill payment fails for any reason, we will refund the amount to you.