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Online Payment
Online Payment
How will I be notified for transactions and refunds?
We send an email and SMS alert for each transaction or refund to your registered mobile and email.
Can I download invoice? (Can I see the order details placed at merchant?)
Download transaction invoice feature is not provided by Freecharge Wallet as of now but will be available in future versions of the product. you can view the details of all transactions made using the Freecharge Wallet in the transaction history section of the Freecharge App. It...
Where all can I use Freecharge Balance?
You can use FreeCharge Balance at a host of merchant websites. It can also be used at some physical stores.
Where can I view transaction history of FreeCharge account?
Transaction history can be viewed at any time in your FreeCharge app.
My money is debited from my Freecharge account, but the Merchant is saying that the payment failed. What should I do?
Just write to us at care@freecharge.com for any unresolved query or concern.
How long will it take for a refunded transaction to reach my account?
The time taken for refund depends on the instrument used for making the payment. In case you have paid using your Freecharge Balance, the amount will show in your Freecharge Balance almost immediately after refund is initiated. Even in multi tender transactions, the amount paid u...
How much is Minimum and maximum transaction amount ?
Since Freecharge Wallet does not work on the Add and Pay Principle and instead works on the Passthrough Principle, there is no minimum or maximum transaction amount that can be processed through the FreeCharge Wallet.
What is the flow of transaction in case of partial payment?
Freecharge wallet does not allow for splitting of single payment into multiple partial payments. For making the full payment against an order the user can pay using Freecharge Balance, Freecharge Paylater, Credit Card/Debit Card/Net Banking or Freecharge Balance/ Freecharge Payla...
How many transaction can i do per day per month ?
Freecharge Wallet does not enforce any constraints on the number of daily/monthly transactions that the user can make using the wallet.
My FreeCharge Balance has been debited but the transaction has failed, what do I do?
In such case, you need to write or call the to merchant support to issue a refund. Please find the list of customer care numbers for some of our merchants below. Merchant Name Support Abhibus 1860 200 9999 Book My Show +91 22 - 61445050 DailyHunt +91 80 41 233 611 Faasos...
