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Online Payment
Online Payment
How long will it take for a refunded transaction to reach my account?
The time taken for refund depends on the instrument used for making the payment. In case you have paid using your Freecharge Balance, the amount will show in your Freecharge Balance almost immediately after refund is initiated. Even in multi tender transactions, the amount paid u...
My FreeCharge Balance has been debited but the transaction has failed, what do I do?
In such case, you need to write or call the to merchant support to issue a refund. Please find the list of customer care numbers for some of our merchants below. Merchant Name Support Abhibus 1860 200 9999 Book My Show +91 22 - 61445050 DailyHunt +91 80 41 233 611 Faasos...
Where can I view transaction history of FreeCharge account?
Transaction history can be viewed at any time in your FreeCharge app.
Can a user add money in wallet during payment? (In case wallet balance is less than order amount.)
You can simply pay the full order amount using the available Freecharge Balance and the rest of the amount through any credit/debit card or net banking.
How much is Minimum and maximum transaction amount ?
Since Freecharge Wallet does not work on the Add and Pay Principle and instead works on the Passthrough Principle, there is no minimum or maximum transaction amount that can be processed through the FreeCharge Wallet.
Can I download invoice? (Can I see the order details placed at merchant?)
Download transaction invoice feature is not provided by Freecharge Wallet as of now but will be available in future versions of the product. you can view the details of all transactions made using the Freecharge Wallet in the transaction history section of the Freecharge App. It...
What if my transaction fails mid-way?
In such a case, the amount will get reversed to the source account. If the payment was made using only Freecharge Balance, then the amount will reflect in your Freecharge account in no time. For payments made using credit card/debit card or netbanking, the amount will get reverse...
My FreeCharge account has enough balance, can I still pay using my cards?
Yes, you can still pay using cards. But we encourage you to use FreeCharge Balance as it's more convenient and at the same time, you get incredible benefits with it.
Where all can I use Freecharge Balance?
You can use FreeCharge Balance at a host of merchant websites. It can also be used at some physical stores.
My money is debited from my Freecharge account, but the Merchant is saying that the payment failed. What should I do?
Just write to us at care@freecharge.com for any unresolved query or concern.
