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Online Payment
Online Payment
What payment options do I get with Freecharge account?
In addition to your available Freecharge Balance, you get credit card/debit card, netbanking and UPI options with Freecharge account.
Can I download invoice? (Can I see the order details placed at merchant?)
Download transaction invoice feature is not provided by Freecharge Wallet as of now but will be available in future versions of the product. you can view the details of all transactions made using the Freecharge Wallet in the transaction history section of the Freecharge App. It...
How long will it take for a refunded transaction to reach my account?
The time taken for refund depends on the instrument used for making the payment. In case you have paid using your Freecharge Balance, the amount will show in your Freecharge Balance almost immediately after refund is initiated. Even in multi tender transactions, the amount paid u...
Where all can I use Freecharge Balance?
You can use FreeCharge Balance at a host of merchant websites. It can also be used at some physical stores.
What is the flow of transaction in case of partial payment?
FreeCharge wallet does not allow for splitting of single payment into multiple partial payments.For making the full payment against an order the user can pay using FreeCharge Balance, CC/DC/NB or FreeCharge Balance + CC/DC/NB.
My money is debited from my Freecharge account, but the Merchant is saying that the payment failed. What should I do?
Just write to us at care@freecharge.com for any unresolved query or concern.
Will my cards be saved for future transactions?
Yes, details of any new card entered by you during checkout will get saved for future transactions. This will help you do away with the hassle of entering same card details every time. FreeCharge allows you to save upto 5 cards in your account.
My FreeCharge account has enough balance, can I still pay using my cards?
Yes, you can still pay using cards. But we encourage you to use FreeCharge Balance as it's more convenient and at the same time, you get incredible benefits with it.
How will I be notified for transactions and refunds?
We send an email and SMS alert for each transaction or refund to your registered mobile and email.
My FreeCharge Balance has been debited but the transaction has failed, what do I do?
In such case, you need to write or call the to merchant support to issue a refund. Please find the list of customer care numbers for some of our merchants below. Merchant Name Support Abhibus 1860 200 9999 Book My Show +91 22 - 61445050 DailyHunt +91 80 41 233 611 Faasos...
