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Online Payment FAQs
Online Payment FAQs
My money is debited from my Freecharge account, but the Merchant is saying that the payment failed. What should I do?
Just write to us at care@freecharge.com for any unresolved query or concern.
How long will it take for a refunded transaction to reach my account?
The time taken for refund depends on the instrument used for making the payment. In case you have paid using your FreeCharge Balance, the amount will show in your FreeCharge Balance almost immediately after refund is initiated. Even in multi tender transactions, the amount paid u...
Where can I view transaction history of FreeCharge account?
Transaction history can be viewed at any time in your FreeCharge app.
Minimum transaction and maximum transaction amount ?
Since FreeCharge Wallet does not work on the Add and Pay Principle and instead works on the Passthrough Principle, there is no minimum or maximum transaction amount that can be processed through the FreeCharge Wallet.
How many transaction can i do per day per month ?
Freecharge Wallet does not enforce any constraints on the number of daily/monthly transactions that the user can make using the wallet.
Can a user add money in wallet during payment? (In case wallet balance is less than order amount.)
FreeCharge Wallet does not work on Add and Pay principle and the user does not need to top up the wallet to complete a transaction. The user can simply pay the full order amount using the available FreeCharge Balance and the rest of the amount through any credit/debit card or net...
Can customer download invoice? (Can customer see the order details placed at merchant?)
Download transaction invoice feature is not provided by FreeCharge Wallet as of now but will be available in future versions of the product.The customer can view the details of all transactions made using the Freecharge Wallet in the transaction history section of the FreeCharge...
What is the flow of transaction in case of partial payment?
FreeCharge wallet does not allow for splitting of single payment into multiple partial payments.For making the full payment against an order the user can pay using FreeCharge Balance, CC/DC/NB or FreeCharge Balance + CC/DC/NB.
My FreeCharge Balance has been debited but the transaction has failed, what do I do?
In such case, you need to write or call the to merchant support to issue a refund. Please find the list of customer care numbers for some of our merchants below. Merchant Name Support Abhibus 1860 200 9999 Book My Show +91 22 - 61445050 DailyHunt +91 80 41 233 611 Faasos...
How will I be notified for transactions and refunds?
We send an email and SMS alert for each transaction or refund to your registered mobile and email.
