Hi, how can we help?
We've got your back. If your questions aren't addressed, contact us here and we will be happy to help
Online Payment
Online Payment
My FreeCharge Balance has been debited but the transaction has failed, what do I do?
In such case, you need to write or call the to merchant support to issue a refund. Please find the list of customer care numbers for some of our merchants below. Merchant Name Support Abhibus 1860 200 9999 Book My Show +91 22 - 61445050 DailyHunt +91 80 41 233 611 Faasos...
What is the flow of transaction in case of partial payment?
FreeCharge wallet does not allow for splitting of single payment into multiple partial payments.For making the full payment against an order the user can pay using FreeCharge Balance, CC/DC/NB or FreeCharge Balance + CC/DC/NB.
Where can I view transaction history of FreeCharge account?
Transaction history can be viewed at any time in your FreeCharge app.
My money is debited from my Freecharge account, but the Merchant is saying that the payment failed. What should I do?
Just write to us at care@freecharge.com for any unresolved query or concern.
I don’t have a FreeCharge account, can I create one while making a payment?
Absolutely! During checkout, you can create your FreeCharge account and complete the transaction. Money in your FreeCharge account is 100% safe and can be used to complete transactions in a quick and hassle-free way.
Will my cards be saved for future transactions?
Yes, details of any new card entered by you during checkout will get saved for future transactions. This will help you do away with the hassle of entering same card details every time. FreeCharge allows you to save upto 5 cards in your account.
How much is Minimum and maximum transaction amount ?
Since Freecharge Wallet does not work on the Add and Pay Principle and instead works on the Passthrough Principle, there is no minimum or maximum transaction amount that can be processed through the FreeCharge Wallet.
My FreeCharge account has enough balance, can I still pay using my cards?
Yes, you can still pay using cards. But we encourage you to use FreeCharge Balance as it's more convenient and at the same time, you get incredible benefits with it.
