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Online Payment
Online Payment
Can a user add money in wallet during payment? (In case wallet balance is less than order amount.)
FreeCharge Wallet does not work on Add and Pay principle and the user does not need to top up the wallet to complete a transaction. The user can simply pay the full order amount using the available FreeCharge Balance and the rest of the amount through any credit/debit card or net...
What if my transaction fails mid-way?
In such a case, the amount will get reversed to the source account. If the payment was made using only FreeCharge Balance, then the amount will reflect in your FreeCharge account in no time. For payments made using credit card/debit card or netbanking, the amount will get reverse...
How long will it take for a refunded transaction to reach my account?
The time taken for refund depends on the instrument used for making the payment. In case you have paid using your Freecharge Balance, the amount will show in your Freecharge Balance almost immediately after refund is initiated. Even in multi tender transactions, the amount paid u...
What is the flow of transaction in case of partial payment?
FreeCharge wallet does not allow for splitting of single payment into multiple partial payments.For making the full payment against an order the user can pay using FreeCharge Balance, CC/DC/NB or FreeCharge Balance + CC/DC/NB.
I don’t have a FreeCharge account, can I create one while making a payment?
Absolutely! During checkout, you can create your FreeCharge account and complete the transaction. Money in your FreeCharge account is 100% safe and can be used to complete transactions in a quick and hassle-free way.
How much is Minimum and maximum transaction amount ?
Since Freecharge Wallet does not work on the Add and Pay Principle and instead works on the Passthrough Principle, there is no minimum or maximum transaction amount that can be processed through the FreeCharge Wallet.
Will my cards be saved for future transactions?
Yes, details of any new card entered by you during checkout will get saved for future transactions. This will help you do away with the hassle of entering same card details every time. FreeCharge allows you to save upto 5 cards in your account.
My money is debited from my Freecharge account, but the Merchant is saying that the payment failed. What should I do?
Just write to us at care@freecharge.com for any unresolved query or concern.
