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Recharge Related
Recharge Related
What are the fees for making a payment?
For most of our services, such as prepaid recharges, postpaid bill payments, paying online merchants etc there are no charges. However, in case of utility bills (Electricity, Gas, Broadband, Landline), you are charged a minimum fee to make this payment. customers are our first p...
What do you mean by special recharges?
Special recharges are valid only for prepaid mobile phones. With these offers, you receive special prices on 2G, 3G, 4G, SMS and talktime packs. For special recharges, you need to select the plan from the list available on our website/app in order to avail the right benefits...
What should I do if my recharge is not done?
Wait for 5 minutes after the payment is successfully done. If your mobile number is still not recharged then write to us at care@freecharge.com. We will respond to it as soon as possible.You may also refer to the "Need Help" section under "My Transactions" for detailed informatio...
At the time of recharge, I’m unable to proceed further and I’m getting an error as the operator is down. What does this mean?
There are times when your operator may not be able to provide recharge services to any user. In such cases, we wait for the operator to fix the technical issue at their end and hence request you to try to attempt the recharge transaction after few hours.
Can I recharge for my friends and relatives too?
Absolutely. You can recharge for your loved ones using the same account. You just need to know the mobile number to make a successful recharge.
How many recharges can be done in a day?
You can perform any number of transactions per day/month through our Website/APP/Mobile site.
Can we pay postpaid data card numbers or landline and utility bill payments?
Yes. We're updating our list of billers continuously and rolling them out on all our platforms. Please check out the apps / website to confirm if your biller is present.
I have recently ported by number through MNP. How can I recharge for the new operator?
For the first time please do a recharge using your new operator's portal. After that you can start using FreeCharge for recharging your mobile number. You need to enter the number and change the operator manually, in case if it shows the previous operator and then proceed with t...
Can I recharge without selecting coupons?
Coupons are rewards extended to you by FreeCharge for successfully completing an activity, however, Coupons need to be selected post recharge is successful. It's your wish to select coupons or ignore.
What should I do if I did not get the right benefits?
Plan showing the same on our site and the operator’s operator’s website: In case if the plan is the same on our website and the operator’s website and if you haven’t received the right benefits, you need to get in touch with the operator as they will be able to assist you on the...
