Hi, how can we help?
We've got your back. If your questions aren't addressed, contact us here and we will be happy to help
Recharge Related
Recharge Related
What should I do if I did not get the right benefits?
Plan showing the same on our site and the operator’s operator’s website: In case if the plan is the same on our website and the operator’s website and if you haven’t received the right benefits, you need to get in touch with the operator as they will be able to assist you on the...
Why was the recharge amount not accepted on the app or website?
Operators decide the recharge denominations circle-wise and they keep changing it from time to time. Please view and select the plans available on the website/app and process the recharges in order to receive the right benefits.
I have recently ported by number through MNP. How can I recharge for the new operator?
For the first time please do a recharge using your new operator's portal. After that you can start using FreeCharge for recharging your mobile number. You need to enter the number and change the operator manually, in case if it shows the previous operator and then proceed with th...
At the time of recharge, I’m unable to proceed further and I’m getting an error as the operator is down. What does this mean?
There are times when your operator may not be able to provide recharge services to any user. In such cases, we wait for the operator to fix the technical issue at their end and hence request you to try to attempt the recharge transaction after few hours.
What do you mean by special recharges?
Special recharges are valid only for prepaid mobile phones. With these offers, you receive special prices on 2G, 3G, 4G, SMS and talktime packs. For special recharges, you need to select the plan from the list available on our website/app in order to avail the right benefits.
Can we pay postpaid data card numbers or landline and utility bill payments?
Yes. We're updating our list of billers continuously and rolling them out on all our platforms. Please check out the apps / website to confirm if your biller is present.
How many recharges can be done in a day?
You can perform any number of transactions per day/month through our Website/APP/Mobile site. However, there might be restrictions from your banks end due to risks. Just to inform you, there's a payment transaction limit of Rs 1000 for prepaid and Rs 5000 for Postpaid number per...
Can I recharge for international numbers?
We are working hard to add more features, but unfortunately this recharge option is not available with us.
What are the fees for making a payment?
For most of our services, such as prepaid recharges, postpaid bill payments, paying online merchants etc there are no charges. However, in case of utility bills (Electricity, Gas, Broadband, Landline), you are charged a minimum fee to make this payment. customers are our first p...
Can I recharge without selecting coupons?
Coupons are rewards extended to you by FreeCharge for successfully completing an activity, however, Coupons need to be selected post recharge is successful. It's your wish to select coupons or ignore.
