Hi, how can we help?
We've got your back. If your questions aren't addressed, contact us here and we will be happy to help
Safe Gold
Safe Gold
Who will insure the physical vault?
The secure storage provider (Brink's) has a comprehensive, global insurance policy that includes the insurance cover on your gold stored in their vaults. In addition, SafeGold has an additional insurance policy to cover gold in transit.
How can I exchange my gold for jewellery?
You can exchange your gold for jewellery at SafeGold partner jewellers - Caratlane and Candere. Process for redemption: Caratlane: https://www.safegold.com/caratlane and Candere: https://www.safegold.com/candere
How do I sell my gold?
Digital Gold India Private Limited (the "Company") provides a sell price quote on the Freecharge app. You can choose to sell any amount starting with a minimum of Re. 1 to a maximum of the amount of gold that you own. The sell quote may be temporarily unavailable in the unlikely...
What is the Purity of Gold offered by SafeGold?
Safegold offers 24 Karat Gold of 995 fineness (99.5% pure).
What are the various tenures available under SafeGold?
You are not obligated to make any fixed or periodic payments.
Is there any regulator or Grievance redressal mechanism?
SafeGold is neither a Collective Investment Scheme nor a Deposit. Thus, this plan doesn’t fall under the purview of SEBI or RBI, and there is no regulator for this product offering. To ensure that your interest is of foremost importance, a Security Trustee has been appointed for...
Can I cancel my sell order or request of gold sell
No, you cannot cancel the order once it has been successfully placed on the platform.
What is the maximum period of time for which my gold can be stored with SafeGold?
You can store your gold with SafeGold for a period of 7 years from the date of purchase. The custody shall be without charge for the first 24 months, and thereafter, will continue to be stored by SafeGold for a nominal fee to cover storage costs. You will be intimated in advance...
What will happen to the gold associated with accumulations in my account, in the unlikely event of the SafeGold going into liquidation?
The gold associated with the accumulations in your account is separate from the other assets of the SafeGold. IDBI Trusteeship Services Limited, an independent trustee, acts for and on your behalf. The gold purchased by the Company associated with the accumulations in your accoun...
What is SafeGold?
SafeGold is an organised and transparent method of buying 24 carat gold in compliance with all applicable laws and regulations. SafeGold is neither a financial product nor a deposit but a method of purchasing gold for your personal needs. You can buy the gold under this plan acco...
