Hi, how can we help?
We've got your back. If your questions aren't addressed, contact us here and we will be happy to help
Safe Gold
Safe Gold
Is there any regulator or Grievance redressal mechanism?
SafeGold is neither a Collective Investment Scheme nor a Deposit. Thus, this plan doesn’t fall under the purview of SEBI or RBI, and there is no regulator for this product offering. To ensure that your interest is of foremost importance, a Security Trustee has been appointed for...
How can I exchange my gold for jewellery?
You can exchange your gold for jewellery at SafeGold partner jewellers - Caratlane and Candere. Process for redemption: Caratlane: https://www.safegold.com/caratlane and Candere: https://www.safegold.com/candere
Is delivery of Gold available?
Option to get your gold delivered will be launched soon.
What will happen to my gold if my account is not operational on the Freecharge?
We will always endeavour to provide you with immediate access to your gold. If, however, your account has been suspended for any reason, we would request you to get in touch with the Freecharge customer service centre, in order to reactivate your account and access your gold once...
What if I die during the tenure of the plan?
In the event of your death, if specifically allowed by SafeGold subject to the required due diligence, the title to your Gold lying in the vault and your account shall transfer to your legal heir.
Can I cancel my sell order or request of gold sell
No, you cannot cancel the order once it has been successfully placed on the platform.
Can I have a joint account for this plan?
No, you cannot have a joint account for SafeGold.
Is there any lock-in period for this plan?
No, there is no lock-in period from the date of purchase. You can choose to sell any amount of gold at the live sell price starting with minimum of Re. 1/- to maximum of the amount of gold that you own.
What is the maximum period of time for which my gold can be stored with SafeGold?
You can store your gold with SafeGold for a period of 7 years from the date of purchase. The custody shall be without charge for the first 24 months, and thereafter, will continue to be stored by SafeGold for a nominal fee to cover storage costs. You will be intimated in advance...
Is the gold associated with my accumulations kept in safe custody?
The gold purchased on your behalf is stored with Brink's the leading safe keeper of precious metals across the world. The gold is insured, both for storage and transit when being delivered to you. Further, IDBI Trusteeship has a charge on all gold stored in the vault in your favo...
