Hi, how can we help?
We've got your back. If your questions aren't addressed, contact us here and we will be happy to help
Safe Gold
Safe Gold
What are the various tenures available under SafeGold?
You are not obligated to make any fixed or periodic payments.
What is the eligibility or criteria to purchase SafeGold?
Any Indian resident can enroll for SafeGold.
What is the Akshaya Tritiya Goldback campaign?
During the campaign period, a user is eligible for 5% goldback up to ₹100 if he/she buys Digital Gold using Freecharge UPI.
What is the Purity of Gold offered by SafeGold?
Safegold offers 24 Karat Gold of 995 fineness (99.5% pure).
Where can I find the invoice for each order?
An invoice shall be emailed to you after each successful transaction.
How soon can I sell my digital gold after purchasing?
You can sell your digital gold 72hrs after buying it.
Can I have a joint account for this plan?
No, you cannot have a joint account for SafeGold.
How can I check my gold balance ?
You can view the gold balance on the Freecharge app.
Is there any lock-in period for this plan?
No, there is no lock-in period from the date of purchase. You can choose to sell any amount of gold at the live sell price starting with a minimum of Re. 1/- to the maximum of the amount of gold that you own,but for security reasons the gold can be sold only 72hrs after purchase.
What will happen to the gold associated with accumulations in my account, in the unlikely event of the SafeGold going into liquidation?
The gold associated with the accumulations in your account is separate from the other assets of the SafeGold. IDBI Trusteeship Services Limited, an independent trustee, acts for and on your behalf. The gold purchased by the Company associated with the accumulations in your accoun...
