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Security
Security
I am unable to access my account because of security reasons, what should I do?
In such cases, please contact care@freecharge.com
I received an alert for a suspicious login to FreeCharge from a device which I don’t use. What should I do?
If you are sure that your account has been accessed by a device unrecognized by you, we strongly recommend that you change your password. Changing password will secure your account by logging you out from all other platforms where you are logged in with your FreeCharge account.
When does one get these new device alerts?
This alert can be sent in case you have signed in for the first time on a new computer, phone or browser, when you use your browser's incognito or private browsing mode or clear your cookies, or when somebody else is accessing your account.
I am receiving many alerts. What should I do ?
In such a scenario, we recommend that you write to care@freecharge.com. We will help you resolve your issue.
Why am I receiving the new device alert even if I have used the device before?
We might send you an alert for a device that you've signed in from before. This can happen if you've recently deleted cookies, updated your browser or an app, or used incognito mode to log in to your FreeCharge account.
How can I make my FreeCharge account more secure?
You can follow these steps to improve the security of your account : A. Choose a strong password and keep different passwords for different websites. B. Never share your credentials. OTP on call, email or SMS. C. Consider changing your password every 6 months.
My account was just locked because of a suspicious activity. What should I do?
If you have received an email or sms from FreeCharge stating that your account has been locked because of security reasons , we strongly recommend that you change your password. Changing password will secure your account and log you out from all other platforms where you are logg...
