Why am I receiving the new device alert even if I have used the device before?
My account was just locked because of a suspicious activity. What should I do?
I am unable to access my account because of security reasons, what should I do?
I received an alert for a suspicious login to FreeCharge from a device which I don’t use. What should I do?
If you are sure that your account has been accessed by a device unrecognized by you, we strongly recommend that you change your password. Changing password will secure your account by logging you out from all other platforms where you are logged in with your FreeCharge account.