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Subscriptions
Subscriptions
Why did my subscription payment fail?
The subscription payment fails if incorrect details are provided at the time of payment or due to technical failure. In case the amount has been deducted, a refund will automatically be processed to the payment instrument used to pay. If the payment is made using Freecharge wal...
I have made the payment for an incorrect phone number or email address, can I get it corrected?
Unfortunately, subscription providers do not allow us to modify a successful purchase. Please contact the subscription provider using the contact details provided on the subscription provider's platform with the BBPS reference number given in the order details to check if the err...
My payment was successful, but the subscription purchase failed?
This may happen when the subscription provider rejects the payment or in case of any technical failure. In case of such failure, a refund will automatically be processed to the payment instrument used to pay. If the payment is made using Freecharge wallet, the refund will be mad...
Can I cancel a subscription purchased on Freecharge for a refund?
No, the payment for the subscription purchased on Freecharge cannot be canceled on Freecharge and therefore no refund can be issued. Please reach out to the subscription provider using the contact details provided on the subscription provider’s platform for further details.
How much time will it take for activating the subscription?
Activation of the subscription account is the responsibility of the subscription provider. Typically, the subscription service is activated instantly once the payment for the subscription service is processed. In rare cases, the subscription provider may take upto 2 business days...
Can I purchase a subscription for any amount or any pack?
No, you need to select the amount/pack that is shown on the screen. You will not have the option to enter an amount.
Why am I getting an error after selecting the subscription plan?
This may happen when you have an existing active subscription pack on the email id/number you are trying to pay for. Please check for current packs activated on your account.
I have purchased the same pack more than once on the same number, can I get this corrected?
Unfortunately, subscription providers do not allow us to modify a successful purchase. Please contact the subscription provider using the contact details provided on the subscription provider's platform with the BBPS reference number given in the order details to check if the err...
How can I purchase subscriptions on Freecharge?
Freecharge account makes payments amazingly easy. Please follow the simple steps given below : 1. Select 'Subscription' under the New Payments section on home screen 2. Select subscription service provider. 3. Enter the necessary identification details as requested by your servi...
