Subscriptions
This may happen when the subscription provider rejects the payment or in case of any technical failure. In case of such failure, a refund will automatically be processed to the payment instrument used to pay. If the payment is made using Freecharge wallet, the refund will be mad...
Unfortunately, subscription providers do not allow us to modify a successful purchase. Please contact the subscription provider using the contact details provided on the subscription provider's platform with the BBPS reference number given in the order details to check if the err...
This may happen when you have an existing active subscription pack on the email id/number you are trying to pay for. Please check for current packs activated on your account.
Activation of the subscription account is the responsibility of the subscription provider. Typically, the subscription service is activated instantly once the payment for the subscription service is processed. In rare cases, the subscription provider may take upto 2 business days...
Unfortunately, subscription providers do not allow us to modify a successful purchase. Please contact the subscription provider using the contact details provided on the subscription provider's platform with the BBPS reference number given in the order details to check if the err...
Freecharge account makes payments amazingly easy. Please follow the simple steps given below : 1. Select 'Subscription' under the New Payments section on home screen 2. Select subscription service provider. 3. Enter the necessary identification details as requested by your servi...
No, you need to select the amount/pack that is shown on the screen. You will not have the option to enter an amount.
No, the payment for the subscription purchased on Freecharge cannot be canceled on Freecharge and therefore no refund can be issued. Please reach out to the subscription provider using the contact details provided on the subscription provider’s platform for further details.
The subscription payment fails if incorrect details are provided at the time of payment or due to technical failure. In case the amount has been deducted, a refund will automatically be processed to the payment instrument used to pay. If the payment is made using Freecharge wal...