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Tokenization
Tokenization
Is tokenization available across all Freecharge channels?
Yes - You can tokenize your cards through all Freecharge channels.
How do I complete the process of Tokenization?
There are different ways to tokenize your cards 1) Saved cards - While doing any transaction through saved cards you just need to continue with consent which we have pre-selected for you and post successful transaction we will tokenize the card for you. 2) New Card - While doing...
Will I be able to transact with my saved cards if I do not tokenize my card?
We are sorry, post 30th June 2022, as per RBI guideline we won’t be able to keep your card saved with us until it is tokenized by you. However, we would recommend you to tokenize your card as it enhances the security on your card and you can continue using saved cards benefits.
Is it mandatory for all the users to Tokenize?
Yes, if you want to continue using saved card service. However, you can still transact with us by entering your complete card details.
How many cards can a user validate?
There is no limit on saved cards - User can save and validate as many cards they want.
Are the saved card details safe after availing this?
Yes, Tokenization is introduced and recommended by RBI in order to enhance security on customers card.
Can a user unregister their card after using Tokenization?
Yes, customer can anytime go to “Saved Card” under “My Account” section on Freecharge and delete the card out of list of cards which they want to unregister.
I am not ok to give consent to save my card details
That’s okay - If you are not okay to give consent. However, it is recommended as through this your card will be tokenize with more security as per RBI guidelines and additionally you won’t be needing to enter your card details with us next time you transact.
I am unable to see my saved card details in my app
All VISA and Master Card users, please enter your card details and proceed transaction with pre-selected consent. Upon successful transaction you should be able to see your saved card. If still you cannot see your card in saved cards please reach out to us.
Is it safe to validate the saved cards?
Yes - It is completely safe and recommended as it enhances the security on your saved cards with Freecharge.
