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Tokenization
Tokenization
How do I complete the process of Tokenization?
There are different ways to tokenize your cards 1) Saved cards - While doing any transaction through saved cards you just need to continue with consent which we have pre-selected for you and post successful transaction we will tokenize the card for you. 2) New Card - While doing...
Is it mandatory for all the users to Tokenize?
Yes, if you want to continue using saved card service. However, you can still transact with us by entering your complete card details.
What are the Tokenization supported card types?
Currently VISA and Master Card.
Why should I validate the saved cards?
As per RBI guidelines, post 30th June 2022 - Aggregators or Merchants cannot save customers card details until customer provides the consent for the same. Validating your card is a consent through which security on your card will be enhanced and you can continue using saved card...
How many cards can a user validate?
There is no limit on saved cards - User can save and validate as many cards they want.
I am unable to see my saved card details in my app
All VISA and Master Card users, please enter your card details and proceed transaction with pre-selected consent. Upon successful transaction you should be able to see your saved card. If still you cannot see your card in saved cards please reach out to us.
Can a user unregister their card after using Tokenization?
Yes, customer can anytime go to “Saved Card” under “My Account” section on Freecharge and delete the card out of list of cards which they want to unregister.
What will happen if I do not validate my saved cards?
If the card is not validated, you won’t be able to continue using a particular saved card with Freecharge. You will need to go through hassle of re-entering your complete card details when doing transaction on Freecharge.
My money got deducted while validating the card. What should I do?
Don’t worry - Re.1 transaction is mandatory to complete the validation process through which we confirm that you are the rightful owner of card and amount of Re.1 will be refunded back to you. Please reach out to us If you haven't received the refund.
What are the charges for availing this service?
No charges - There are no charges to tokenize your card.
