Hi, how can we help?
We've got your back. If your questions aren't addressed, contact us here and we will be happy to help
Tokenization
Tokenization
Is tokenization available across all Freecharge channels?
Yes - You can tokenize your cards through all Freecharge channels.
How do I complete the process of Tokenization?
There are different ways to tokenize your cards 1) Saved cards - While doing any transaction through saved cards you just need to continue with consent which we have pre-selected for you and post successful transaction we will tokenize the card for you. 2) New Card - While doing...
I am not ok to give consent to save my card details
That’s okay - If you are not okay to give consent. However, it is recommended as through this your card will be tokenize with more security as per RBI guidelines and additionally you won’t be needing to enter your card details with us next time you transact.
Are the saved card details safe after availing this?
Yes, Tokenization is introduced and recommended by RBI in order to enhance security on customers card.
What will happen if I do not validate my saved cards?
If the card is not validated, you won’t be able to continue using a particular saved card with Freecharge. You will need to go through hassle of re-entering your complete card details when doing transaction on Freecharge.
My money got deducted while validating the card. What should I do?
Don’t worry - Re.1 transaction is mandatory to complete the validation process through which we confirm that you are the rightful owner of card and amount of Re.1 will be refunded back to you. Please reach out to us If you haven't received the refund.
Is it safe to validate the saved cards?
Yes - It is completely safe and recommended as it enhances the security on your saved cards with Freecharge.
Is it mandatory for all the users to Tokenize?
Yes, if you want to continue using saved card service. However, you can still transact with us by entering your complete card details.
Why should I validate the saved cards?
As per RBI guidelines, post 30th June 2022 - Aggregators or Merchants cannot save customers card details until customer provides the consent for the same. Validating your card is a consent through which security on your card will be enhanced and you can continue using saved card...
What are the Tokenization supported card types?
Currently VISA and Master Card.
