In-Store Payments FAQs

In-Store Payments FAQs

I cancelled my order after making the payment but the amount has not been reversed to my FreeCharge account. What do I do?
We request you to verify the same with the merchant or write to us at care@freecharge.com.
Fri, 11 Dec, 2015 at 12:23 PM
Can I complete a transaction using multiple payment modes?
We request you to confirm with the merchant if they accept multiple modes of payment for the same order.
Fri, 11 Dec, 2015 at 12:24 PM
How much time does it take for a reversed transaction to get credited back to my FreeCharge account?
As soon as the merchant reverses the transaction, the amount will added back to your FreeCharge account.
Fri, 11 Dec, 2015 at 12:24 PM
Is there a limit on the number of transactions I can do in a day/month?
There is no limit on the number of transactions you can complete. As long as your FreeCharge Balance does not get exhausted, you can complete any number of ...
Fri, 11 Dec, 2015 at 12:25 PM
What is the flow of transaction in case of partial payment?
In case of offline transactions done via POS terminal, there is naturally no concept of partial payment. Either the full payment will be successful or in ca...
Tue, 12 Jan, 2016 at 3:25 PM
What is the TAT for failed payment cases? (Amount debited from wallet, failed at merchant.)
In case of failed transaction, the amount debited from the wallet is refunded almost instantaneously for practically all cases.
Tue, 12 Jan, 2016 at 3:26 PM
What is the TAT for refunds and why the refund is done to same source in case of partial payment?
In case of offline transactions, the reversal or void can be done from the POS terminals itself. This happens instantaneously and the refund is done to the ...
Tue, 12 Jan, 2016 at 3:26 PM
Can customer download invoice? (Can customer see the order details placed at merchant?)
Download transaction invoice feature is not provided by Freecharge Wallet as of now but will be available in future versions of the product. However, you c...
Tue, 12 Jan, 2016 at 3:29 PM
Can a user add money in wallet during payment? (In case wallet balance is less than order amount.)
Freecharge Wallet does not work on Add and Pay principle and the user does not need to top up the wallet to complete a transaction. In case of offline trans...
Tue, 12 Jan, 2016 at 3:29 PM
How many transaction can i do per day/ per month ?
“Freecharge Wallet does not enforce any constraints on the number of daily/monthly transactions that the user can make using the wallet subject to internal...
Tue, 13 Mar, 2018 at 10:50 AM