Expired Wallets

What is Minimum KYC Details?
As per RBI guidelines, there are two types of KYCs which enable us to offer two types of Wallets - Minimum KYC Wallet & Full KYC Wallet. In Minimum KY...
Fri, 30 Nov, 2018 at 12:10 PM
Why is my Wallet expiring?
KYC details shared by you earlier were valid only for 1 year. In case you have not shared any document details on Freecharge App, your Wallet was deemed M...
Fri, 30 Nov, 2018 at 12:12 PM
What is Full KYC?
Full KYC involves submission of valid Identity & Address Proof with in-person verification. On successful completion, you will be offered Freecharge Wal...
Fri, 30 Nov, 2018 at 12:14 PM
Will I not be able to login and use Freecharge?
KYC for Freecharge Wallet has no impact on your Freecharge Account/Login. You will be able to login to Freecharge Account and use all Payment methods on Fre...
Fri, 30 Nov, 2018 at 12:15 PM
I had shared my KYC details on Freecharge App. Why am I being asked to submit or complete KYC again?
As per RBI guidelines, the KYC declared by you is part of min-KYC, which is valid only for one year from the date of Submission. However, if you were an e...
Fri, 30 Nov, 2018 at 12:15 PM
I want to use Freecharge Wallet. How can I complete KYC?
Due to reasons beyond our control, we are not able to offer the facility of completing KYC as of now. We are working hard to finalize the process (accepted ...
Fri, 30 Nov, 2018 at 12:17 PM
Is KYC Mandatory?
Yes. As per RBI guidelines, KYC is mandatory for using Wallet services. With Minimum KYC details, you can Add Money and Spend from Wallet for Merchant Pay...
Fri, 30 Nov, 2018 at 12:18 PM
What if I do not complete Full KYC?
If you do not complete Full KYC, you will not be able to Add Money in Freecharge Wallet or withdraw money from Freecharge Wallet. However, you can use an ex...
Fri, 30 Nov, 2018 at 12:18 PM
Is Add Money allowed without KYC?
No. Add Money is not allowed if KYC has expired. You can Add Money after completing Full KYC.
Fri, 30 Nov, 2018 at 12:25 PM
Is Withdrawal of Money allowed without KYC?
No. Withdrawal of Money is also not allowed with completing Full KYC.
Fri, 30 Nov, 2018 at 12:26 PM